Dispatcher Document Services

Witzig Alteco Digital Services is active in the areas of Document Services and Digital Workplace and offers, in addition to a manufacturer-neutral product portfolio, consulting around the digital workplace of the future and technical all-round support throughout Switzerland. In a rapidly changing technical world, consistency and reliability are particularly valued. With around 75 employees, we make it possible for our customers, true to our motto "it runs"!, to focus on their core business.

Dispatcher Document Services 100%

LocationFrauenfeld- immediately

Your role:

As a dispatcher in the Document Services area, you play a central role between technology, customer service, and administration. With foresight, organizational talent, and communication skills, you ensure that our service deployments run efficiently and smoothly.

• Deployment and resource planning: You coordinate our technical team in the printing area and ensure that the right specialists are in the right place at the right time – efficient, proactive, and customer-oriented.
• Coordination of deliveries: You plan new device deliveries, arrange appointments with customers, and monitor the process.
• Service ticket processing: You keep an eye on open tickets, take care of their completion, and ensure timely billing.
• Coordination of external partners: You smoothly integrate external service providers into our processes.
• Fault reports & hotline: You receive customer concerns, prioritize and forward them purposefully – solution-oriented and friendly.
• Service quality & reporting: You monitor our service level agreements, create evaluations, and actively support the continuous improvement of our processes.

• Completed technical or commercial training
• Several years of experience in the IT/support environment, ideally in dispatch or service desk
• Optional: Experience in first-level support
• Organizational talent and enjoyment in keeping an overview
• Customer-oriented, structured, and resilient personality who remains calm even in hectic moments
• Very good German skills, good French and English skills are an advantage
• Confident handling of MS Office, ticketing, and planning systems
• Good geographical knowledge of Switzerland

With us, you take on a varied and responsible task in which you actively shape planning, organization, and service quality. You work closely with technology, customer service, and administration in a team that pitches in, communicates openly, and finds solutions together.

We value people with a positive mindset who approach challenges with structure, pragmatism, and a smile on their face. Flexible working, personal responsibility, and short decision-making paths are just as much a part of us as an environment where you can contribute and help shape.

Ready to become part of our dedicated support team? We would be happy to tell you more about it. We look forward to receiving your complete application documents via the application button on our website.

For further information, please contact Melanie Enriquez, Team Leader Human Resources, +41 52 724 96 78, melanie.enriquez@witzig.ch