Customer Service Clerk / Returns (m/f/d) 80%-100%

27 March 2026
80 – 100%
Burgdorf

Job summary

Join our team to enhance customer support and streamline processes. Enjoy a dynamic work environment with great benefits.

Tasks

Review and process return requests efficiently.
Handle invoice corrections and issue credits promptly.
Collaborate with departments to maintain quality standards.

Skills

Completed commercial or logistics training required.
Strong quality awareness and problem-solving skills.
Fluent in German; French communication is a plus.

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About the job

What you can achieve

Checking and processing return requests
Execution of invoice corrections and credit notes
Various other administrative tasks
Telephone and written information to pharmaceutical partners and customers
Close cooperation with internal departments such as shipping, customer service, goods receipt to ensure quality standards

What you bring with you

Completed commercial or logistics training
You keep a cool head and look for solutions when dealing with complaints
Strong quality awareness and enjoyment of detective work
Confident German in spoken and written form, you can communicate in French, English is a plus

5 weeks vacation, with the possibility to buy up to 10 additional vacation days or take unpaid leave

Pension fund with advantageous premium distribution - about 2/3 are covered by us

Various discounts in our pharmacies and with other top brands

Expand skills through funded and supported training and further education as well as internal development opportunities

Family-friendly with 16 weeks maternity leave (100% of salary) and 20 days paternity leave (100% of salary), as well as participation in child funds

Registered shares at preferential prices - not only engage professionally for Galenica but also invest