Service Advisor Workshop 100% (m/f)
Mercedes Benz Automobil AG
Bern-Wankdorf
Key information
- Publication date:02 June 2025
- Workload:100%
- Place of work:Bern-Wankdorf
Job summary
Join Merbag, a trusted partner for Mercedes-Benz for over 110 years. Enjoy a dynamic work environment with great benefits!
Tasks
- Advise and support customers from appointment to vehicle handover.
- Create damage assessments and cost estimates for repairs.
- Ensure smooth processing of workshop orders and warranty claims.
Skills
- Completed automotive training in bodywork with some customer service experience.
- Strong communication skills in German and English, other languages a plus.
- Organizational talent, resilience, and solution-oriented thinking.
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Put your professional future under a good star.
Quality, competence, and honesty have made us a reliable partner for passenger cars and commercial vehicles from Mercedes-Benz for over 110 years. We are an international company with 63 locations in 5 European countries and employ around 4100 staff. In Switzerland, we are the most significant Mercedes-Benz representative with 28 locations and 1400 employees and are among the three largest employers in the Swiss automotive industry.The heart of our company and our most important success factor are our employees. Their commitment and their competence, experience, and honesty, as well as their passion to always give the best for our customers in every detail, make us the successful company we are. We are Merbag.
To strengthen our team, we are looking for a competent and experienced person for our Passenger Car Center Bern as aService Advisor Workshop 100% (m/f).
Your Tasks
- Advising and supporting our customers and business partners from appointment scheduling to vehicle handover
- Creating cost estimates and damage calculations
- Recording and processing workshop orders until billing
- Responsible for a smooth warranty processing
- Initiating appropriate repair measures and monitoring deadlines
- Checking the completeness and quality of the work performed
Your Profile
- Completed automotive technical basic training as well as further training in the commercial field
- Several years of professional experience in customer service
- Very good oral and written German skills as well as good oral English skills and other foreign languages are an advantage
- Strong communication skills, pleasant manners, and customer-oriented appearance
- Organizational talent, resilience, and networked and solution-oriented thinking and acting
