Order Processing Clerk
Baar
Key information
- Publication date:24 July 2025
- Workload:100%
- Place of work:Baar
Job summary
Join Abbott, a leader in healthcare innovation and solutions. Enjoy a collaborative work environment that prioritizes employee growth.
Tasks
- Manage and track equipment orders using SAP and AS400 systems.
- Provide multilingual customer support in German, French, and English.
- Handle complex inquiries and ensure accurate billing processes.
Skills
- Completed vocational training with 3-5 years in order processing.
- Proficient in SAP and MS Office, especially Excel.
- Strong communication and organizational skills are essential.
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JOB DESCRIPTION:
About Abbott
Abbott is a global leader in healthcare, leveraging groundbreaking scientific insights and developing solutions to improve people's health. We are always looking to the future and anticipating changes in medical science and technology.
Abbott Core Diagnostics in Baar, Switzerland is looking for an Order Processing Clerk.
MAIN RESPONSIBILITIES
- Management and tracking of device orders using SAP, AS400, and CMS Next
- Processing and monitoring of service orders and contracts, including billing activities
- Entering B2B customer orders in SAP and/or AS400 with high accuracy
- Multilingual customer support via phone in German, French, and English (Italian is a plus)
- Handling complex and non-standard customer inquiries that require flexibility beyond standard procedures and scripts
- Managing returns and issuing credits according to company policies
- Monitoring the invoicing process and ensuring timely and accurate billing
- Maintaining and updating master data in multiple systems
- Resolving customer issues through tailored responses and thorough research
- Responding to inquiries, problem-solving, and promoting relevant products or services
- Demonstrating sound knowledge of company processes, products, and services
- Identifying customer needs and recommending suitable alternatives or upgrades
- Efficiently navigating and utilizing various digital systems and data entry platforms
QUALIFICATIONS
- Completed vocational training or commercial apprenticeship
- 3 to 5 years of experience in order processing
- Proficient in SAP and MS Office, especially Excel
- Fluent language skills in German, French, and English (Italian is a plus)
- Excellent communication and interpersonal skills
- Detail-oriented and strong organizational skills
- Flexible, open-minded, and team-oriented personality
- Customer-focused work style
Have we piqued your interest? Then apply with us.
We look forward to hearing from you!
Follow your career goals at Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an equal opportunity employer committed to employee diversity.
Applicants with disabilities will be given special consideration if qualified.
We ask for your understanding that we only consider online applications via our online application portal Applications via email or post cannot be processed. Original documents will not be returned.
Stay in touch via www.abbott.com, Facebook www.facebook.com/Abbott and X @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRLB Core Lab
LOCATION:
Switzerland > Baar : Neuhofstrasse 23
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
