BRACK.CH AG
Mägenwil
Yesterday
Supporter Customer Service (FR)
- Publication date:28 October 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron, a company shaping the future of trade. Enjoy a supportive work environment with great benefits.
Tasks
- Handle administrative support requests in French, including returns and complaints.
- Provide RMA numbers via phone, email, and WhatsApp for customer service.
- Record technical support inquiries and escalate to 2nd Level Support.
Skills
- Completed commercial training, ideally in a technical or admin field.
- Fluent communication in French and B2 German for internal interactions.
- Strong empathy and problem-solving skills to understand customer needs.
Is this helpful?
About the job
What to expect
- Receiving and processing administrative support requests (handling returns, incorrect deliveries, complaints, RMA status inquiries) in French
- Issuing RMA numbers in customer service via phone, email, and WhatsApp
- Recording technical support requests and forwarding them to 2nd level support
- Telephone and written contact with our suppliers/manufacturers
- Ensuring excellent customer service
- Recognizing escalations early and offering goodwill solutions
What you bring
- Completed commercial training (preferably in a technical or administrative field)
- You have experience in customer service or a comparable area
- Your strong customer and solution orientation stands out, as well as your ability to accurately capture and successfully implement customer needs. You benefit from your high empathy and communication skills
- Confident oral and written communication in French (German at B2 level for internal communication)
- Empathy towards the customer
- Quick comprehension and interconnected thinking for solution-oriented action
- Appreciation of telephone contact with our demanding customers
Benefits
Are you interested or do you have further questions?
Sonja Hufschmid is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and take them. Our success story shows that through each individual, something great is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- Your documents convince us, then we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
- YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
