Customer Service Employee (m/f) 100%
Galexis AG
Niederbipp
Key information
- Publication date:12 September 2025
- Workload:100%
- Place of work:Niederbipp
Job summary
Join our dynamic team at Galenica, a leader in healthcare! Enjoy a flexible work environment with great benefits.
Tasks
- Manage daily business operations hybrid from home or at our location.
- Communicate effectively with internal and external contacts.
- Enhance customer experience by optimizing processes continuously.
Skills
- You have a completed vocational training in healthcare or pharmacy.
- Strong communication skills and a calm demeanor under pressure.
- Proficient in MS Office; familiarity with SAP is a plus.
Is this helpful?
What you can achieve
- You take care of our valued customers and manage the daily business in a hybrid manner – either at our location or from the home office
- You maintain close contact by phone and in writing with our external as well as internal contacts and conduct telephone consultations
- You distinguish yourself through your service provider mindset, can skillfully respond to customer needs, and actively contribute to continuously optimizing processes and maximizing the customer experience
- As part of the customer service and health network of Galenica, you actively shape the future of the team and the group
- You enjoy taking responsibility and making an impact in a dynamic, changing environment
- Professional handling of administrative tasks such as orders, invoicing, and complaints comes easily to you
What you bring with you
- You have completed a vocational training in the pharmaceutical industry or healthcare and are characterized as a responsible, flexible personality with joy in dealing with people
- You enjoy making phone calls, are communicative, and keep a cool head even in lively situations
- You are eager to work and have an exact, solution-oriented, and efficient working style
- You are familiar with common MS Office programs and ideally have already had some contact with SAP
- You are either German- or French-speaking and ideally have good knowledge of the other language
- You are willing to work in flexible shifts to ensure optimal customer care: Monday to Friday between 07:30 - 19:00 and about once a month on Saturdays from 8:30 - 13:30
5 weeks vacation, with the possibility to buy up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous premium distribution - about 2/3 are covered by us
Various discounts in our pharmacies and with other top brands
Expand skills through funded and supported training and further education as well as internal development opportunities
Family-friendly with 16 weeks maternity leave (80% of salary) and 10 days paternity leave (100% of salary), as well as participation in child funds
Registered shares at preferential prices - not only engage professionally for Galenica but also invest
Mobile and flexible working in coordination with the team
