Field Commercial Training Manager, CE&O

Field Commercial Training Manager, CE&O

• Full-time
• Region: EU+/Canada
• Department: Commercial

Job Description

About the role

In this role as Field Commercial Training Manager, CE&O you apply your learning expertise and business knowledge to develop and deploy a learning strategy that drives field commercial teams’ performance and measurable business outcomes. You are a critical therapeutic areas (TA) and affiliate partner to implement successful learning strategies and drive the pull-through of global programs, working across TAs and countries; You support the translation of Brand & Disease data into effective learning interventions and enable appropriate solutions (learning or otherwise) to achieve TA goals and support countries’ needs.

You will report to the CE&O Head of Customer Engagement

Location: Baar, Switzerland as per our 50% hybrid working policy

What you'll do

Learning Strategy

· Cultivate deep business knowledge and engage as a L&D expert with TAs/iCOE and countries’ teams to support and enable the Product & Disease Learning Strategy in support of field teams near and long-term learning and development needs along the product life cycle.

· Engage as a solutions and training expert with countries’ cross-functional teams to support the pull through of Global Programs

· Coordinate the deliver world-class learning programs and modules, empowering markets to run learning and training interventions to upskill and enable high-performance field teams, including all new hire training, ongoing and advanced training, product launches, self-paced learning programs, and other identified training opportunities and methodologies.

· Ensures ongoing training and development meets current field needs and isdelivered effectively using adult learning principles, instructional design principles,and conducting needs analysis to create critical programs - drives professional skills development of Commercial team members aligned to their competencies.

· Assess learning needs and devise flexible, scalable solutions to create demonstrable business impact. Measure and report results and adapt as necessary.

· Understand the needs of different customer groups and drive a patient-centric mindset and service-oriented culture as a critical learning foundation.

· Set clear communication about learning programs and implementation plans and support continued awareness of available global L&D resources.

· Drive Best Practices to support knowledge exchange and collaboration across countries, identifying opportunities to scale up innovative local programs

· Drive excellent Project management, manage timelines, effectively communicate with all stakeholders, and negotiate the necessary resources.

· Provide administrative oversight, manage budgets and timelines, and ensure adherence to all relevant policies and SOPs

Driving capabilities and continuous improvement

· Drive Training Standards and Governance, and support evolution of Learning Frameworks.

· Foster experience exchange and learning loops through internal community engagement, nurturing, and supporting new ideas to evolve current practice

Innovative mindset

· Proactively seek new solutions and methodologies, new thinking, market development, and trends and provide recommendations demonstrating practical applications and opportunities to enhance field Learning.

· Be a change agent who effectively communicates strategy, vision, and capabilities implementation.

Who you are

Dynamic individual who can balance strategic vision with a hands-on approach, effectively turning ideas into action. Innovative thinking. Thrive on challenge and will be a highly collaborative, perceptive, and analytical problem solver, and exhibit strategic agility. Credible, dynamic, and creative professional with high energy and customer-centric mindset Excellent communication and coaching skills and strong personal presence.

Qualifications

• Education: BA/BS degree required
• Minimum of 7 years in Learning, preferably in the healthcare industry
• Desired experience in working in Affiliate and Regional roles.
• Proven track record of planning and delivering high-impact Learning programs at launch and across the product life cycle.
• Demonstrated experience in stakeholder management, influencing and leading large international programs.
• Desired experience in Customer-facing activities.
• Field experience is a plus.
• Experience planning, negotiating, and allocating resources, including people and outside spending across a portfolio of Brands.
• Fluent in English and additional beneficial

Additional Information

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.