Specialist Operations Center 80% - 100% (m/f/d) - Bern

What you can achieve:

• You are the first point of contact for our employees and forward their concerns to the responsible department
• You are the first contact person for our customers by phone and in writing for all concerns. You efficiently dispatch inquiries to the responsible department and thus contribute to customer satisfaction
• You also process customer reports on third-party systems of our customers
• You dispatch incoming alarm messages to the responsible department and instruct them according to instructions
• In a well-coordinated team, you find solutions even in hectic situations
• You manage various video and pager monitoring systems
• You maintain close contact with different emergency forces
• You take over the remote monitoring of our employees in external areas
• You maintain our customer database with current data
• Opportunity for increasing responsibility in the administrative area

What you bring:

• You enjoy telephone customer contact
• Your native language is German and you have good knowledge of French; knowledge of English and Italian is an advantage
• You are IT-savvy and quickly familiarize yourself with the processes of new software.
• You have a strong sense of responsibility and communicate purposefully
• You maintain good manners and are service-oriented
• You work goal-oriented even in hectic situations and keep an overview

What we offer:

• Central workplace in Bern
• A versatile and dynamic range of tasks
• A collegial team
• Paid internal training and further education
• A secure permanent position with diverse development opportunities
• Irregular working hours as an opportunity for flexible leisure time
• Discounts in the fitness area and other benefits.

Have we found you?

• Cover letter
• Current CV including photo
• Work certificates and certificates/diplomas