Front Office Agent

HOSPITALITY IS FRIENDSHIP – FRIENDSHIP OBLIGES
We are looking for a motivated person to help us implement this motto every day.

Guest care and service
Professional greeting, check-in and check-out of guests

Support with individual guest requests

Complaint management in cooperation with the supervisor

Collaboration with other departments

Daily exchange with housekeeping, restaurant, and kitchen

Ensuring smooth processes, especially during arrivals and departures

Support with administrative processes

Correct handling of hotel software (PMS)

Processing reservations, guest correspondence, and billing

Quality assurance and service orientation

Active participation in maintaining our high service and quality standards

Contribution to the continuous improvement of guest satisfaction

Representation of the establishment

Friendly and competent contact person – in person, by phone, and in writing

Representing our philosophy through professional appearance

Education and professional experience
Completed training in hospitality or comparable qualification

Professional experience in the front office area, ideally with insight into coordinating or managerial tasks

Teamwork and sense of responsibility

Experience working with colleagues and cross-departmental teams

Independent, structured working style and willingness to take responsibility

Communication and organizational skills

Very good oral and written expression in German and English (additional languages are an advantage)

Organizational talent as well as a professional demeanor in guest contact

Guest orientation and resilience

Strong service orientation and enjoyment of direct guest contact
Confident handling of complaints and challenging situations

Technical understanding

Confident use of common hotel software (PMS) as well as MS Office

Familiar with check-in/check-out processes and administrative procedures at the reception

• The opportunity to ensure excellent guest care together in a dedicated, collegial team.
• Many regular guests who feel at home at ALEX.
• Opportunities for further training.
• Good remuneration
• Permanent position
• Accommodation and meals available upon request.
• Part-time work (60-80%) or evening shifts from 6:00 p.m. to 11:00 p.m. are also possible.