Customer Care Specialist 2nd Level 80-100%
Zürich
Key information
- Publication date:15 November 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
Join a dynamic and growing company, peoplefone, in Zurich! Exciting growth opportunities and a supportive work environment await.
Tasks
- Provide technical 2nd-level support for VoIP and Internet solutions.
- Assist the sales team in advising partners and customers effectively.
- Create guidelines and manage wiki documentation for internal use.
Skills
- Strong networking knowledge with a willingness to learn VoIP and PBX.
- Fluent in Swiss German, with English and French as a plus.
- Excellent communication skills, both verbal and written.
Is this helpful?
Would you like to develop further in a dynamic and growing company?
At peoplefone, exciting development opportunities await you, direct contact with sales and development, as well as the chance to actively participate in business development.
Since 2005, peoplefone has been offering innovative telecommunications solutions to companies and private individuals. With headquarters in Zurich, branches in seven countries, and over 300,000 users, peoplefone is one of the leading VoIP providers in Switzerland. Our entire IT infrastructure is developed at the Zurich and Lausanne locations.
Your tasks:
• Technical 2nd-level support of our VoIP & Internet solutions via our various communication channels (phone, email, ticket & chat)
• Supporting the sales team in advising our partners and customers
• Creating guidelines and managing wiki documentation
• Administrative and technical tasks related to our products
• Willingness and support to further develop our partners
• Analyzing telephone customer inquiries and forwarding them to the relevant departments
Your skills:
• Solid network knowledge and willingness to develop further in the areas of VoIP and PBX (Voice over IP and Private Branch Exchange)
• Ideally a degree in computer science or a comparable field
• Native Swiss German; knowledge of English & French is a plus
• Strong customer orientation and commitment to the company
• Experience in telephone customer support (advantageous)
• Communication talent, both oral and written
What we offer:
• Young, international team – short communication paths and direct decisions
• Daily challenges in an open, innovative environment with a team that supports and inspires each other
• Offices directly at the Zurich Wollishofen tram and bus stop
• Top equipment: latest hardware and professional software of your choice
• Further education & development – time and budget for your personal growth
Have we sparked your interest? Then we look forward to receiving your application with CV by email to jobs@peoplefone.ch
