Senior Business Service Manager (all)

Do you want to connect business and IT and help shape new business services? In this role, you will contribute to the development of a forward-looking billing solution and ensure that business-critical business services operate reliably and economically in the long term.

Your area of responsibility

• You are responsible for stable, economical, and compliant IT business services for the current and future utility platform. You conduct rule-based business service reviews and are responsible for economic operations.
• As a connecting element between business and operations, you accompany projects and are responsible for the orderly transfer of new or changed services into operation.
• You coordinate the further development of business services and bring together requirements from the business with technical possibilities.
• Together with internal teams and external partners, you ensure that disruptions are dealt with promptly and sustainable solutions are implemented.
• For governance requirements and audits, you coordinate the participants and accompany the resulting measures.
• With a view to customer satisfaction, quality, and cost-effectiveness, you strategically manage budgets, costs, contracts, and agreed services.

Your strengths

• You bring several years of experience in managing business-critical IT business services and working with operations teams.
• You are familiar with IT service management and have practical experience with ITIL as well as incident, problem, and change management.
• You bring different stakeholders together in a binding manner and create viable solutions between business, IT, and external partners.
• You work independently and well organised and keep an overview even in an environment where not everything is yet defined.
• Experience with budgets, contracts, service providers, or audits complements your profile; knowledge in the utility or energy sector is an advantage.
• With empathy, a convincing manner, and good German skills, you support collaboration and actively help shape the development of new services.

Remote work

Questions about the application

Olivier Dolder

Recruiting Partner

olivier.dolder@bkw.ch

Questions about the position

We do not wish to receive inquiries from recruitment agencies. We look forward to your online application.

What you can look forward to

As a responsible employer, we offer:

• fair and market-oriented remuneration
• flexible working models
• tailored training and development opportunities
• comprehensive health management
• a progressive infrastructure

About us

BKW offers its customers international complete solutions in the areas of energy, buildings, and infrastructure. We employ around 11,500 people. Together we build networks, produce energy, plan and realise energy-efficient buildings, and shape sustainable living spaces for tomorrow. For this, we need you: people with ideas and commitment. Make a valuable contribution to society and our environment with us!

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