Head of Reception and Secretariat

• Leading a team of four employees and active member of the branch management
• Responsibility for deployment planning in coordination with the group management colleagues
• Ensuring the accessibility of the AHV branch, providing personal and telephone initial information on supplementary benefits (EL), health insurance costs (KK), AHV/IV pensions as well as contribution questions and forwarding concerns to the responsible specialist
• Participation in contribution management (e.g. family allowances and registrations of non-employed persons)
• Processing of health insurance cost statements including preliminary checks and rejection of non-mandatory services and checking of pension applications
• Handling mail and email correspondence and other administrative tasks

• Completed commercial basic training or equivalent qualification; professional experience in the social insurance sector desired
• Several years of leadership experience in a functionally relevant environment
• Enjoyment in dealing with people from different cultures
• High commitment, resilience and sense of responsibility as well as clear, friendly and service-oriented communication
• Independent, structured and reliable way of working
• Good MS Office application skills
• Foreign language skills in French and others are an advantage

Secretariat Management AHV Branch
ahv-bewerbung@bern.ch

Application deadline: October 31, 2025