Guest Relation & Reservation Agent (a) 80% - 100%
Stoos Lodge
Stoos
Key information
- Publication date:09 January 2026
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Stoos
Job summary
Join our team at Stoos, where hospitality meets adventure! Enjoy a vibrant work environment with great benefits.
Tasks
- Provide guest support before, during, and after their stay.
- Sell various services and manage bookings with MEWS.
- Advise guests on activities and excursions, ensuring a memorable experience.
Skills
- Training in hospitality or relevant experience is essential.
- Fluent in German and good English; French is a plus.
- Strong MS Office skills and familiarity with digital workflows.
Is this helpful?
- guest care before, during and after the stay
- the sale of various services
- the recording and processing of reservations and offers (DE and EN) with MEWS
- the operation of the telephone switchboard
- advising guests on activities and excursion destinations
- independent takeover of a shift
- carrying out the daily closing
What you bring:
- training in the hotel industry or comparable professional experience
- a warm personality with hosting qualities
- a neat appearance with good manners and quick comprehension
- an affinity for innovative, modern and digital workflows
- good application knowledge in MS Office and preferably prior knowledge of Mews
- fluent German and good English skills, French is an advantage
What awaits you:
- flat hierarchies, short decision-making paths, independent work and high personal responsibility
- free mountain railway card for feeder railways as well as free parking at the valley stations
- individual support for professional development and exciting development opportunities
- free use of the fitness and wellness facilities, interesting employee discounts, benefits in various hotels
- working hours without room hour
- and much more
Would you also "really" like to become part of our Stoos team? We look forward to your application with CV and work certificates
