(Hotel-) Revenue & Quality Manager 80%

About the job

Family-run Zurich city hotels in a central location – welcome to Fred! Our four hotels in the heart of the Limmat city stand for venerable buildings, smart infrastructure, and courteous service.

We believe in Hotel 2.0: dynamic pricing instead of fixed rates, data-driven decisions instead of gut feeling, and uncompromising quality instead of mediocrity.

Do you have an eye for numbers and processes and want to actively increase the profitability and guest satisfaction of our houses? Apply now for the open position as Revenue & Quality Manager 80%

Your main tasks:

• As Revenue & Quality Manager, you are the driving force behind revenue optimization and quality improvement. You combine analytical thinking with a high standard of quality and work closely with all departments.
• Develop and optimize pricing strategies based on market and demand analyses
• Create forecasts and reports for occupancy, revenue, and performance indicators
• Manage availability and rates across all distribution channels
• Analyze guest feedback and initiate measures to improve quality 
• Conduct internal audits and ensure compliance with standards
• Work on process optimizations and train teams in service quality and upselling
• Present results and recommendations to management

What you bring:

• Strong analytical and strategic thinking
• Training in hospitality-tourism is an advantage
• Solid experience in revenue management and/or quality management, ideally in hospitality
• Language skills: German and English (additional languages are an advantage)
• Confident handling of PMS, RMS, and reporting tools
• Openness to new technologies 
• High service orientation and quality awareness
• Strong communication skills and enjoyment in working with different teams

These benefits we offer you:

• A family-like working atmosphere with strong team spirit
• Loyalty bonus of your choice: ZVV subscription, 6th vacation week, or cash
• A workplace in the heart of Zurich
• 50% discount in all Fred Tschanz establishments
• Friends & Family Rate: Your loved ones stay in our hotels at half price
• Further training & courses: We promote individual and company training
• 1,000.– francs bounty for every successful referral of new employees
• We love life and our company events are legendary ;-) 

Have we convinced you?

We at the Fred Tschanz Group believe that only a strong, diverse team leads to success. That is why we are passionately committed to our employees. Does your heart also beat for teamwork, welcoming guests, and genuine moments of enjoyment? Would you like to become part of the Fred Tschanz family and help shape the Zurich gastronomy scene with us? Then we should get to know each other.