Reservation Agent 80% - 100% (m/f/d)

With its more than 165-year history, the Hotel Schweizerhof Bern & Spa is the most traditional hotel in the city. As a member of the Bürgenstock Collection, our hotel impresses with excellent service and first-class service offerings for guests from all over the world.

Our corporate culture is characterized by a flat hierarchy, collegial cooperation, and a healthy dose of humor as well as passion.

We are convinced that only satisfied employees can inspire our guests – that is why we offer a working environment that motivates, inspires, and encourages top performance.

We are proud to have received the "Great Place To Work® Switzerland" award. This certification is based on the evaluations of our employees, who perceive our workplace culture as excellent. Hotel Schweizerhof Bern & Spa Great Place To Work® Switzerland.

Are you ready to create outstanding guest experiences with us while learning a lot and developing yourself? Then you are exactly right with us!

We look forward to your application for the open position as

Reservation Agent 80% - 100% (m/f/d)

Your daily work

• Competent handling and processing of reservations for the hotel, as well as for all F&B outlets and our spa, taking into account internal standards as well as LQA standards
• Creating offers, confirmations, and pro forma invoices for individual guests & groups
• Support and processing of group inquiries & organization of group stays
• Operation of the telephone switchboard and forwarding all incoming calls to the appropriate department
• Management & processing of the hotel's general email inbox

What we wish from you

• You have completed vocational training in the hotel industry or have corresponding professional experience in a similar position
• Very good language skills in German and English, French is an advantage
• Always ready to go the extra mile for our guests and exceed expectations
• Your working style is independent and structured; you are also characterized by your strong organizational and team-oriented personality

Our benefits

• Generous discounts for hotel stays at the Bürgenstock Collection and member hotels of the Swiss Deluxe Hotels group as well as Leading Hotels of the World
• Benefits platform for employees with permanent discounts in various stores
• Regular events for employees (summer party, Christmas aperitif, and birthday dinner)
• Support for professional training and development
• A complimentary hotel night for you and your companion
• Access to a Bern City Card
• No room hours apply in this function

We look forward to your application, and for questions, Raffael is happy to assist you by phone at 031 326 80 88 or by email.

Contact

Raffael Zgraggen, Human Resources Manager

raffael.zgraggen@schweizerhofbern.com / +41 31 326 80 88

Hotel Schweizerhof Bern AG, Bahnhofplatz 11, CH-3001 Bern