Team Lead Back Office Customer Service Center

Who are we?

CARBAGAS AG, a company of the Air Liquide Group, produces and supplies high-quality gases and sophisticated gas applications for industrial and medical use.

We are everywhere in your daily life and you don't see it! From the bubbles in your lemonade to the chip in your smartphone to reducing environmental emissions - we are involved with our customers in the innovative development of their applications.

Your contribution to our vision | Your commitment

• Team leadership: As the direct supervisor of a team of about 10 back office clerks, you are responsible for various tasks: organizing work schedules, ensuring customer service quality, assigning tasks within the team, onboarding new employees, and monitoring team performance.

• Process management and optimization: You are responsible for managing the customer database in systems such as SAP and Salesforce, driving continuous process improvement, and developing strategies to optimize operational workflows.

• Solving complex problems: You independently handle customer inquiries (by phone and in writing), complaints, and difficult situations, find efficient solutions, and act as the main point of contact.

• Strategic collaboration: You work closely with sales teams and other departments to ensure smooth coordination and clear information flow, and also support team colleagues.

Convincing all around | Your profile

• Completed commercial training.

• At least 5 years of professional experience in customer service in an industrial sector.

• Experience in team leadership in a customer service center, call center, or a comparable department in the B2B environment.

• Strong analytical, communication, and organizational skills.

• A proactive, solution- and service-oriented working style.

• IT affinity or willingness to learn new things (SAP, Salesforce, PowerBI, Google tools).

• Fluent language skills in German and either English or French. All three languages are a great advantage.

Our differences make our joint performance.

At CARBAGAS AG / Air Liquide, we are committed to creating a diverse and inclusive work environment that takes into account the diversity of our employees, customers, patients, stakeholders, and cultures worldwide.

We welcome and consider applications from all qualified applicants regardless of their background. We firmly believe that a diverse organization offers people the opportunity to express their talents both individually and collectively. And that it promotes our innovative capability by living our principles, acting for our success, and creating an engaged environment in a changing world.