CO-LEADER CUSTOMER SERVICE SWITZERLAND (60-80%)

10 March 2026
60 – 80%
Permanent position
Langenthal

Job summary

Création Baumann, a Swiss family business for nearly 140 years, thrives on creativity and passion in textile solutions. Join a supportive team with great benefits!

Tasks

Lead the Customer Service team in Switzerland, managing 7 staff.
Organize and optimize departmental operations continuously.
Create offers and support complex project orders efficiently.

Skills

Commercial training with leadership experience in customer service.
Strong customer focus and prioritization skills required.
Proficient in MS Office and fluent in French, written and spoken.

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About the job

Création Baumann – a Swiss family business for almost 140 years – passionately and creatively develops and produces textile solutions for interior design, thereby enhancing people's well-being. The authentic and future-oriented textile brand always surprises with innovative solutions. Product development, the design studio, and production are based in Langenthal. Création Baumann regards its employees as a decisive success factor.

We are looking for a Co-Leader (60-80%) for our team

Your tasks

Professional and disciplinary leadership of Customer Service Switzerland with 7 employees
Organization, coordination, and continuous optimization within the department
Creating offers, order entry, and support of demanding projects
Collaboration in administrative tasks in Customer Service Switzerland
Supporting employees with technical questions
Handling complaints, creating credit notes
Recording work reports of technical support
Topic-related participation in cross-departmental meetings
Responsible for approval in case of quality deviations
Support in processes with Product Management

Your qualifications

Commercial employee (EFZ) and/or with additional diploma (business administration, sales with federal certificate)
Leadership and professional experience in customer service
High customer orientation with the ability to set priorities
Initiative and commitment to excellent customer service
Good MS Office skills (Word / Excel)
Flexible, proactive, dynamic with good analytical skills
French language skills in spoken and written form

What we offer

Work in a leading international textile company
Challenging activity with independent, responsible work
Possibility of co-leadership
Family-like, collegial environment
Open and respectful interaction
Progressive employment conditions

Have we aroused your interest?

For further information, please contact Mr. Markus Erismann – Head of Sales and Logistics. We look forward to receiving your written application to Nicole Schneider – Head of HR. (hr@creationbaumann.com)

Contact:

Nicole Schneider

Création Baumann AG, 4900 Langenthal

Phone 062 919 62 62

creationbaumann.com