Customer Service Center Consultant (m/f/d)

About the job

The Customer Service Center actively supports Raiffeisen Switzerland, the Raiffeisen Banks of French-speaking and Italian Switzerland, and the Group companies in achieving their service objectives.
In order to further expand the service, we are looking for a motivated, creative young person with good communication skills to be employed as a Consultant at the Customer Service Center.

• Competent and comprehensive advice oriented to customer needs.
• Continuous assistance and consequent customer loyalty and systematic exploitation of recognized potential.
• Have a proactive approach with a strong entrepreneurial attitude capable of managing challenges and changes, maintaining determination and flexibility even in complex contexts.
• The profile is completed by positive energy and the ability to convey enthusiasm, promoting a collaborative and stimulating climate both with customers and within the team.

• Commercial employee diploma in the banking sector or equivalent training
• SAQ Private Customer certification (constitutes a preferential qualification)
• Good knowledge of a second national language
• Strong customer and service orientation
• Skills in Cross Up-Selling
• Enterprising personality, with excellent interpersonal skills and strongly customer and sales oriented
• Active commitment to the success of the group
• Resident in the region