ICT Supporter*in Service Desk 1st Level Support
Stadt Bern
Bern
Key information
- Publication date:22 December 2025
- Workload:100%
- Place of work:Bern
Job summary
Join a dynamic team at our company, specializing in ICT solutions. Enjoy a collaborative work environment with great support.
Tasks
- Respond to customer inquiries, providing competent solutions.
- Handle questions and orders regarding hardware and applications.
- Analyze and document cases for efficient processing.
Skills
- Completed ICT professional training or equivalent qualification.
- Strong customer orientation and communication skills.
- Team player with flexibility and a positive attitude.
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Activities
- Responding to written and oral inquiries from our customers as well as providing competent solutions
- Handling questions, orders, and incidents related to hardware, applications, accesses, or network connections
- Analyzing, documenting, and resolving cases to ensure that all inquiries are handled efficiently and completely
- Proactively informing our customers about the status of their inquiries as well as resolving, escalating, or forwarding incidents as needed
- You ensure the contact between the service desk and the relevant teams with whom we work closely
Profile
- Completed training as an ICT specialist EFZ or a comparable qualification
- Experience in telephone support as well as a quick grasp to quickly familiarize yourself with new topics
- A strong customer orientation and enjoyment in dealing with people
- High commitment and flexibility, even in challenging situations
- Strong communication skills and determination to implement solutions efficiently and purposefully
- Team player mentality with a positive and cooperative working style
