Program Manager: Service 40 - 50 %

About the job

Program Manager: Service 40 - 50 %

As the central point of contact for our clients, you advise people on their professional path: You clarify concerns, connect suitable offers, coordinate meetings, and ensure a smooth process with noticeable impact through your organizational talent.

Department: Applied Psychology

Start of work: Immediately or by arrangement

• You independently coordinate our consulting services for private and corporate clients – from the initial inquiry through appointment scheduling to correct invoicing.
• You conduct telephone initial assessments, record the concerns of callers, and refer them appropriately to the suitable offers.
• You plan and coordinate consultation appointments proactively and ensure a smooth process between clients, consulting, and administration.
• You ensure a clear, reliable flow of information between consultants, administration, and management.
• You are responsible for accounts receivable and payable management, including dunning, in the context of consulting services.
• You take on general administrative tasks such as email processing, appointment and room management, as well as organizing meetings.
• You actively contribute to process optimizations and bring ideas for further development of workflows.
• You participate in cross-departmental projects as needed.

For this coordination role at the Career Design Center at IAP, we are looking for a structured and service-oriented personality with completed commercial training and solid experience in administration and organization, ideally in a service or education-related environment. You work independently, precisely, and proactively, keep an overview even in hectic situations, and set priorities confidently. You communicate fluently in German, use MS Office routinely, and are open to other IT systems. A strong customer and service orientation as well as enjoyment in working with different stakeholders are a matter of course for you. Experience with systems such as SAP, CRM, Evento, or Moodle is an advantage.

The ZHAW Zurich University of Applied Sciences, with over 14,000 students and more than 11,000 continuing education participants as well as around 3,700 employees, is one of the largest multi-disciplinary universities of applied sciences in Switzerland.

At the IAP Institute of Applied Psychology, we have been making psychological knowledge usable for practice since 1923. We offer a diverse range of education and training, services, as well as applied research and development across the entire spectrum of work, organizational, and economic psychology. We convey psychological knowledge, apply the findings together with our continuing education participants, clients, and research partners, and support the transfer into practice.

The IAP is part of the Department of Applied Psychology at ZHAW, which covers the entire range of applied psychology. Expertise, practical relevance, diversity, and innovative strength characterize our work. With our employees, our culture, and our diverse offerings, we hold a special position in the Swiss higher education landscape.

Would you like to become part of our team and actively shape the future of the IAP? Our video gives you a first impression.

You can expect a committed team of 12 employees with a collegial, appreciative, and humorous collaboration. We offer modern employment conditions at a contemporary workplace in Zurich as well as the possibility to flexibly arrange your working hours in consultation with the team. If you also bring a sense of humor, we look forward to meeting you.

ZHAW is committed to gender-mixed and diverse teams to promote equality, diversity, and innovation.

We offer university-appropriate working and employment conditions and actively promote the personnel development of our employees and managers. A detailed description of the benefits can be found on the "Working at ZHAW" website. Here are the main points:

Stefan Gerig

Head of the Career, Study, and Career Counseling Center

Tanja Bucher

Recruiting Manager