Application Root Causes Analysis Expert - Enterprise Cloud Services - Technical Area Applications

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Enterprise Cloud Services (ECS) powers mission-critical operations for businesses worldwide. The Applications Technical Area within ECS ensures lifecycle maintenance, operational readiness, and expert support for SAP applications. As an Application Root Causes Analysis Expert in Budapest, you’ll lead investigations that improve service reliability and customer satisfaction across global cloud landscapes.

Bring it

You’re a seasoned SAP technologist with a sharp eye for problem-solving and cross-team collaboration. You bring:

8+ years of experience in SAP application operations, especially S/4HANA and ABAP

Hands-on knowledge of at least one non-NetWeaver technology (e.g. BOBJ, SAP Cloud Connector, HANA XSA, Kubernetes)

Strong communication skills for managing escalations and stakeholder engagement

Experience in cloud operations and support for private or public cloud offerings

A proactive mindset and ability to drive cross-functional initiatives

Build it

You’ll lead root cause analyses and drive improvements in SAP’s cloud operations. Your work will:

Investigate outages, escalations, and recurring issues across SAP applications

Collaborate with product development and support teams to resolve complex cases

Deliver hands-on support and ensure timely resolution of service disruptions

Identify patterns and lead initiatives to reduce outages and improve efficiency

Strengthen operational processes and cross-team collaboration

Belong

SAP fosters a culture where innovation and inclusion go hand in hand. You’ll thrive in a team that:

Values flexibility and purpose-driven work

Invests in learning, development, and recognition

Embraces diverse perspectives and backgrounds

Supports well-being and work-life balance

Encourages you to bring out your best

LI-Hybrid #SAPECSCareers #ApplicationRootCauseAnalysis #EnterpriseCloudServices #SAPApplications

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: E-Mail schreiben

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 431059 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment: Cloud, ERP, SAP, Developer, Product Development, Technology, Research

Budapest, HU, 1031