Fairmont Grand Hôtel Geneva
Mama Shelter Luxembourg, Kirchberg, Luxembourg
2 weeks ago
Head Waiter (M/F/NB)
- 30 January 2026
- 100%
- Permanent position
- Mama Shelter Luxembourg, Kirchberg, Luxembourg
Job summary
Join Mama, where our team is our greatest asset! Experience a fun and inclusive work environment.
Tasks
- Ensure a warm and efficient service from order to payment.
- Train and support new colleagues to guarantee excellent service.
- Maintain high standards in your section while managing pressure.
Skills
- Must handle multiple plates and have great attention to detail.
- Excellent communication and organization skills are essential.
- A friendly demeanor and leadership qualities are a plus.
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About the job
At Mama, we believe that our employees are our greatest asset. Whatever your role, we are all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people.
In our Mamas, each more original than the last, reflecting the talents we recruit; we rely on good humor, commitment, and strong human values.
Our growth allows us to offer great career paths to our teams by developing internal promotions and international mobility, and it’s not a matter of diploma or years of experience.
Joining us is above all a human adventure, reflecting the very image of our founders, the Trigano family.
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Our commitment to diversity and inclusion: Mama is an inclusive company and our ambition is to recruit and promote diverse talents. Our ads do not target any gender; here the masculine form is used to lighten the text.
THE MISSION?
Our customers are in good hands with you.
You will be responsible for the smooth running of a section where the service is warm and
efficient: from taking orders to payment, not forgetting clearing away, otherwise no
dessert; just like at home 😈!
Your section is your playground, pamper it 🤗!
As the link between your managers and the servers, you take on certain responsibilities.
You train and support your new colleagues; you teach everything to the future Jedi.
The customer experience must be perfect, and you are the guarantor.
IS IT FOR YOU? ONLY IF…
• You can carry at least 3 plates at the same time or are ready to take on the challenge 💪.
• Detail matters to you, nothing is missing thanks to your sense of organization and
anticipation.
• You are attentive 🤗 and friendly, overflowing with kindness to the point of not knowing what to do with it!
• You are versatile and even a bit commercial 😉.
• You are proactive and take initiative.
• You know how to handle pressure, Master Yoda taught you everything… 🧘 .
• You were the one who welcomed the new kid in the group at the start of the school year 💼!
• You are diplomatic and know how to bridge the gap between your superiors and your colleagues.
YOUR EXTRA QUALITIES ARE:
- - Your smile is contagious and unifying 😁✨.
- You know how to answer this question: Where is Bryan?
- You are a leader; you were unanimously elected delegate 🙋 in the first round!
We are sure you know the song 🎶
1st verse: We organize a first phone interview with Claire, Human Resources Manager, if your application matches our pace.
Chorus: After a successful phone interview, we invite you to the Mama or our offices! Be strong!
Last verse: Naturally, you will receive a response from us whether it is 👎 or 👍.
