Head of Showrooms and Customer Experience
V-ZUG AG
Zug
Key information
- Publication date:23 September 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Zug
Job summary
Join V-ZUG, a leader in premium household appliances, based in Zug with remote work options. This role offers a dynamic environment and great benefits.
Tasks
- Develop and implement a cross-channel customer experience strategy.
- Lead two teams focused on clarity, responsibility, and growth.
- Drive transformation projects for enhanced value in customer journeys.
Skills
- 5-7 years of leadership experience in retail or customer experience.
- Strong communication skills in German and English.
- Proficient in CRM systems and customer lifecycle management.
Is this helpful?
You work 100% in Zug and partially remote
This position offers you
- You develop a cross-channel customer experience strategy and are responsible for its consistent implementation in the B2C and B2B sectors – focusing on sustainable customer loyalty and brand-defining experiences along all touchpoints
- As an experienced leader, you manage two teams with a total of around 45 FTEs and develop modern leadership structures that are based on clarity, personal responsibility, and scalable growth
- With your active involvement in company-wide change and modernization projects, you shape transformations that create real added value – for customers, employees, and the business
- You are responsible for sales, visitor, and satisfaction targets in retail. With your strategic view of performance and your instinct for excellent customer experiences, you set new standards in the market
- In close coordination with the Swiss leadership team and global marketing, you are responsible for the strategic use of customer data – as a basis for data-driven decisions and continuous optimization of the customer journey
You bring the following to the position
- You have 5–7 years of leadership experience in retail-related areas such as customer experience or sales – including managing complex structures across multiple hierarchy levels
- Ideally, you have a master's degree in business or a comparable qualification – this provides a strong professional foundation and underlines your strategic competence
- You successfully shape change, reorganization, and transformation processes and bring strategic clarity as well as implementation strength across multiple levels
- Premium customer experience is shaped by you throughout the entire life cycle – from initial consultation to device exchange. Experience in life cycle management and handling CRM systems is therefore ideally part of your profile
- You convince through customer orientation, passion for extraordinary service experiences, as well as strong communication and negotiation skills
- With strong language skills in German and English, you communicate effectively with stakeholders and teams – knowledge of French is an additional advantage
Not convinced yet? V-ZUG offers you more than just a job
What are you waiting for?
Mauro Odoni, Head of People & Culture BP & TAP, will gladly explain the details.
Direct dial +41 58 767 62 23
We cannot consider dossiers from recruitment agencies for this vacancy. Should unsolicited dossiers still be submitted, we will not pay any placement fees.
All clear? Then apply now!
V-ZUG Swiss Market Department
We are a leading manufacturer of premium household appliances and stand for the highest quality, innovation, and extraordinary customer experiences. In our twelve Swiss showrooms and with the field consulting team, we offer a holistic consulting experience – from the first inspiration to aftercare. In your role as Head of Showrooms & Customer Experience, you are responsible for our showrooms and the "Application Consulting" team. Together with the Swiss marketing manager, you also develop a future-oriented customer experience strategy and bring new impulses to the further development of our organization.
