A Teleoperator for the Telephone Reception Center

Administration

A teleoperator for the telephone reception center

The Directorate of Construction, Engineering, Technical and Security of the CHUV is looking for a teleoperator at an 80% activity rate for the Telephone Reception Center (CAT). The starting date is scheduled for April 1, 2026, or to be agreed upon.

Context

The Lausanne University Hospital (CHUV) is one of the five Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, it plays a leading role in medical care, research, and education.

The Directorate of Construction, Engineering, Technical and Security of the CHUV (CIT-S) has as its main activities the operation, maintenance, construction, engineering, technical assistance, and consulting within its extensive real estate portfolio of more than 40 buildings on the main hospital site.

The 3 main missions of the Directorate of Construction, Engineering, Technical and Security (CIT-S):

• Construction and modernization: ensure the study and realization of architectural projects, as well as the renovation of technical installations.
• Operation: ensure the maintenance of all technical and biomedical equipment, as well as the infrastructures of the CHUV and its affiliates. Guarantee the production and distribution of fluids and energies necessary for all medical, research, technical, and administrative activities.
• Protection and security: ensure the protection of property and people.

Open 7 days a week, the Telephone Reception Center is responsible for various tasks, the main one being the reception and handling of internal and external telephone calls.

Mission

• You manage and direct internal and external telephone calls of the Reception Center
• You handle various alarms and trigger alerts in case of major events
• You perform various administrative tasks related to the activity of the Telephone Reception Center
• You ensure compliance with the procedures in force.

Profile

• You hold a CFC as a telephone operator or commercial employee or an equivalent qualification
• You have professional experience in a similar position, preferably in the medical or hospital field
• You are dynamic, comfortable in contact, and have a sense of welcome and service
• You demonstrate autonomy, discretion, and have a very good sense of priority management
• You are a calm person who knows how to take a step back to make the best decisions
• You have an excellent command of the French language; knowledge of a second language is an asset
• You master common computer and office tools.

As a teleoperator at the Telephone Center, you will be required to work evenings, weekends, and public holidays and face delicate psychological situations related to the hospital environment.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top-tier social benefits and 20 days of paternity leave
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Anaëlle Le Bail, head of the telephone reception team, at 021 314 55 07

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

As part of the recruitment process for this position, if hired, you will need to provide an original criminal record extract. You will also be asked to present your original diplomas and an identity document.

The CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and methods while working to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We have preemptively informed placement agencies that applications submitted by them directly on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.