Front Office Agent 100% (m/f/d)

Bürgenstock Hotels AG

New York

Key information

Publication date:11 March 2024
Workload:100%
Contract type:Unlimited employment
Place of work:New York

Job summary

The Bürgenstock Resort Lake Lucerne is a Swiss hotel icon. Experience unforgettable moments in a serene environment.

Tasks

Perform check-ins and check-outs following LQA standards.
Prepare for guests' arrivals daily and manage reservations.
Address guest inquiries and complaints with the leadership team.

Skills

Completed vocational training in administration and tourism experience preferred.
Fluent in German, English, and ideally French.
Flexibility and ability to work under pressure.

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An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that continues to impress and move to this day. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for dazzling moments that remain memorable.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel Health & Wellbeing (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges showcase culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2024. Two awards that fill the entire team with pride.

To strengthen our team, we are looking for a

Front Office Agent 100% (m/f/d)

You are primarily responsible for

Conducting check-in/check-out in compliance with LQA standards
Daily preparation for arrivals
Processing daily reception checklists
Selling hotel vouchers
Recording reservations for rooms and restaurants at the desk
Active upselling [with attractive profit sharing]
Preventing and handling guest complaints in cooperation with the senior leadership team of the front office
Accepting in-room dining orders
Accepting and coordinating various guest requests
Working early/mid/late shifts with occasional night shifts

You have completed vocational training in the administrative field. Ideally, you already have experience in tourism or hospitality. You are fluent in German, English, and preferably also French, both spoken and written. Shift and weekend work are a matter of course for you. You demonstrate high commitment, are very flexible and resilient, and work calmly, precisely, and efficiently even under time and work pressure.

A versatile activity awaits you in a great team with many benefits, such as the staff house with a fitness studio, TV lounge, billiard room, and library. You receive discounts in the restaurants, in the hotel for overnight stays for you and your family and friends, discounts for tennis, golf, sports equipment as well as insurance and medical services. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. Travel by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you get access to the Beekeeper employee app, benefit from interesting training opportunities and internal advancement possibilities, and much more.

If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied role with great potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents with a cover letter, references, and photo.

Awards:

Swiss Location Awards «Switzerland's best meeting location»

World Travel Awards «Switzerland's Leading Luxury Hotel 2024»

World Spa Awards «World’s, Europe’s & Switzerland’s Best Hotel Spa 2024»

LHW Membership Awards «Remarkable Experience Award 2023»

Great Place To Work 2024

The New York Times’ «52 Places to Go in 2018»

Travel + Leisure «500 List 2021»

Handelszeitung «Best Employer in the Hospitality Sector 2023»

Falstaff Magazine «Best Hotel in Switzerland - No. 1»

Wine Spectator 2024 «Best Award of Excellence»