Self-Service Success & Community Lead

About the job

Self-Service Success & Community Lead

Job Description

Data is a core pillar of SCOR’s Forward 2026 strategic plan and beyond. Self‑Service is a key capability that enables business teams to independently access and use governed data to generate insights faster. The Self‑Service Success & Community Lead is accountable for ensuring that Self‑Service delivers measurable and sustainable business value across the Group.

In this role, you enable and sustain Self‑Service adoption at scale. You establish and run introductory training and enablement programs, actively engage and animate the Self‑Service community, coordinate support from Data, Analytics, and Platform teams, and promote Self‑Service across the Property & Casualty, Life & Health, Finance, Risk, and Corporate Functions domains. You also define and track adoption and value metrics to continuously improve the Self‑Service experience.

The Self-Service Enablement Lead is a professional who is:

• Outcome driven: Defines and tracks clear KPIs for Self‑Service adoption, active usage, user satisfaction, and business value. Uses metrics and feedback to continuously improve enablement, community effectiveness, and overall Self‑Service success.
• Active community builder: Builds, animates, and sustains a structured Self‑Service community. Actively engages users, develops domain champions, facilitates peer‑to‑peer knowledge sharing, organizes Self‑Service community events (e.g., onboarding sessions, show‑and‑tell, office hours), and ensures the community provides reliable first‑line guidance and feedback at scale.
• Relentlessly user‑focused: Takes personal ownership of business user success and time‑to‑value. Actively seeks to understand user pain points, anticipates obstacles, and adapts enablement, training, and onboarding to ensure users become confident, autonomous Self‑Service practitioners. Measures success by real adoption, sustained usage, and user outcomes.
• Collaborative: Works effectively across business teams, Data Foundation, Governance, Analytics & AI, and IT Platform Engineering. Coordinates expertise and support across teams to resolve systemic issues and ensure users are supported without creating dependency on central teams.
• Excellent and credible communicator: Communicates Self‑Service scope, operating model, rules, and guardrails clearly. Translate platform and governance concepts into concrete, actionable guidance, training material, and community communication tailored to different audiences.

Responsibilities

• Ensure business users are successful with Genesis, our enterprise data foundation, able to work independently, and achieve their intended outcomes through Self‑Service.
• Onboard and align business stakeholders across Life & Health, Property & Casualty, Finance, and Risk to the Self‑Service platform, operating model, and governance principles.
• Establish and grow a strong Self‑Service community by identifying champions, encouraging peer‑to‑peer collaboration, and creating the conditions for sustained user engagement and advocacy.
• Organize training and enablement programs to upskill business users and build confidence and data literacy using Genesis, our enterprise data platform
• Collaborate closely with business partners to understand needs, remove friction, and continuously improve the Self‑Service user experience.
• Coordinate with enabling teams (Platform, Data Foundation, Governance, Analytics & AI) to ensure tooling, documentation, standards, and artefacts are available, consistent, and effectively support Self‑Service users.
• Facilitate a Self‑Service governance forum, bringing together business, governance, and platform stakeholders to discuss scope, guardrails, recurring issues, and improvement opportunities, and to ensure alignment without slowing down adoption.
• Build strong relationships with users, identify and engage champions, and support advocacy initiatives such as testimonials, use cases, and success stories.
• Establish feedback loops to gather user insights and continuously refine the onboarding, enablement, and Self‑Service journey.
• Leverage analytics and user feedback to monitor adoption, engagement, satisfaction, and early warning signals, and proactively address emerging issues.
• Deliver against clear KPIs covering adoption, engagement, user satisfaction, and measurable business value from Self‑Service.

Qualifications

• Proven experience in Self‑Service enablement, data, analytics, or digital product adoption, with hands‑on responsibility for driving user adoption and engagement in a complex organization.
• Demonstrated experience building and engaging user communities, such as communities of practice, user groups, or champion networks, to scale adoption and peer‑to‑peer learning.
• Strong stakeholder engagement experience, with the ability to align diverse business domains (e.g. Finance, Risk, L&H, P&C) around a shared roadmap, operating model, and governance framework.
• Hands‑on familiarity with data and analytics platforms, sufficient to understand user needs, platform capabilities, and common adoption barriers (deep engineering expertise not required).
• Hans-on experience with Palantir Foundry and/or Databricks is a plus
• Experience working in a cross‑functional environment, partnering closely with business teams, platform or IT teams, governance, and analytics functions to deliver transversal capabilities.
• Excellent organizational skills, structured thinking, and an objective-driven mindset
• Knowledge of the re/-insurance value chain is a valued plus
• Proficiency in English, French is a plus
• Willingness to travel
• Degree in a technical and non-technical disciplines

Job Info

About Us

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.

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