Employee: Dialogue & Feedback (40–60%)

You want to get involved? We give you room to maneuver. You think ahead? We support you in doing so. Together we shape the future for our clients! Interested? We look forward to hearing from you!

Employee: Dialogue & Feedback (40–60%)

Your work strengthens the open, respectful, and trusting dialogue between the IV office Bern and its stakeholders. With empathy and a structured approach, you help to professionally handle feedback, responses, and complaints, thereby continuously improving the quality of our services.

What you can achieve with us

You receive feedback, responses, and complaints, clarify them in collaboration with the specialist departments, and ensure a factual, transparent response.

You support the implementation and evaluation of surveys and prepare results for internal meetings.

You review and triage reports of suspected insurance fraud and forward them to fraud case management if necessary.

You communicate empathetically, clearly, and solution-oriented with clients and other stakeholders.

Your work contributes to an open, learning, and trust-promoting organizational culture.

What skills are important to us

Several years of professional experience in customer contact or in the social insurance environment.

Further training in the social or insurance sector or knowledge of IV benefits is an advantage.

Empathy, patience, and calmness, even in demanding situations.

A structured way of working and enjoyment of solution-oriented collaboration.

Very good written communication skills and the ability to explain complex topics clearly.

In this position, it is important that you have very good knowledge of French and German, both spoken and written.

What we offer you

• A meaningful activity and an environment where you have plenty of room to shape things.
• Flat hierarchies, short communication paths.
• A collegial team where open communication is encouraged.
• A central workplace in Bern with the "Friendly Work Space" award as well as home office options.
• Comprehensive training opportunities.

Does this suit you? Then get to know us! We look forward to your application.

For information, Christine Werren, HR consultant, is happy to assist you at hr@ivbe.ch or 058 219 76 70.