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Customer Advisor Pensions / Customer Consulting BVG (50%)
- Publication date:09 December 2025
- Workload:50%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
Profond is a leading independent pension fund in Switzerland. Join a growing team with great benefits and a supportive work culture.
Tasks
- Advise and support our insured clients via phone and written communication.
- Process changes to insured data and updates efficiently.
- Actively contribute to developing customer-oriented processes.
Skills
- Experience in BVG or related fields; English proficiency required.
- Strong communication skills and customer service orientation.
- Analytical thinking and problem-solving abilities.
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About the job
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Profond is one of the largest independent pension funds in Switzerland with around 90,000 insured persons, assets under management of more than 16 billion francs, and around 110 employees at two locations.
Our division continues to grow – and we are looking for reinforcement, career changers welcome / open to Career Changers:
Customer Advisor Pensions / Customer Consulting BVG (50%)
Your area of responsibility:
- Advice and support for our insured persons – by phone and in writing (English first)
- Processing of mutations and changes to insured persons' master data
- Active participation in the further development of customer-oriented and efficient processes
You can look forward to:
- A meaningful, versatile and responsible role
- An environment that actively promotes initiative, development and customer orientation
- A motivated team that lives excellent service and sustainable solutions
- A modern office directly at Zurich train station – perfectly accessible
- Flex-work culture with the possibility to work mobile and flexibly
This is what distinguishes you:
- Ideally BVG experience, corresponding further training – or first points of contact with social insurances, e.g. from HR, other insurance areas or qualified customer consulting
- Native English speaker or very high English proficiency
- German skills at a communication level (for internal coordination)
- Enjoyment in consulting, clear communication and professional handling of customers
- Analytical thinking and problem-solving skills
- Careful, reliable working style as well as enjoyment of teamwork
Interested? Click the apply button to start the online process. We look forward to reviewing your complete application documents.
