F&B Operations Manager (m/f/d)

An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that continues to impress and touch to this day. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations provide the perfect setting for dazzling moments that remain in memory.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these establishments knows how to create a unique atmosphere. Ten restaurants, bars & lounges showcase culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from around the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

To strengthen our team, we are looking for a:

F&B Operations Manager (m/f/d)

Your extensive main responsibilities include:

• Leading and smoothly organizing all F&B areas (restaurants, bars, catering, room service)
• Monitoring daily operations and optimally coordinating F&B departments
• Ensuring high quality of food, beverages, and guest service
• Actively participating in daily business and supporting teams during events or peak times
• Interface between F&B management and operational teams – clear communication and implementation of guidelines
• Leading, motivating, and coaching the F&B team
• Conducting training and further education according to hotel standards
• Leading performance evaluations and feedback discussions
• Being a role model – with empathy, leadership strength, and a hands-on mentality
• Co-responsibility for budget and cost control
• Analyzing sales figures, identifying savings potential, and increasing profitability
• Meeting financial goals and KPIs
• Monitoring hygiene, safety, and quality standards
• Conducting regular inspections and audits
• Creating work instructions and SOPs
• Ensuring guest satisfaction and providing first-class service
• Professionally handling complaints and finding solutions
• Actively soliciting guest feedback and improving the offering

Your profile:

• Completed studies in hotel management, gastronomy, or comparable training
• Several years of experience in upscale gastronomy, ideally in a leadership position (e.g., restaurant manager or F&B manager)
• Comprehensive knowledge in F&B operations management, guest delight, and personnel development
• Strong leadership qualities and excellent communication skills
• High problem-solving ability and resilience – even under pressure
• Service-oriented, structured, and customer-focused working style
• Hands-on mentality and active participation in daily business
• Very good computer skills (MS Office 365, Micros Symphony, Opera)
• Fluent in German and English, additional foreign languages are an advantage

You can expect a versatile activity in a modern workplace within a motivated and dynamic team – with numerous benefits: The staff house offers a gym, TV lounge, billiard room, and library. You benefit from discounts in the restaurants, in the hotel for overnight stays for you, your family, and friends, as well as for tennis, golf, sports equipment, and insurance. Additionally, you can attend group courses at attractive prices and obtain REKA checks at preferential conditions.

Traveling by public transport is financially supported by the company, and parking spaces are available at attractive conditions. As an employee, you have access to the Beekeeper employee app, benefit from interesting further training, internal promotion opportunities, and diverse chances for personal and professional development at the Bürgenstock Resort.

We offer flexible deployment options with the willingness to work regularly on weekends and evenings. If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), seize this unique opportunity to take on a varied task with great potential for new experiences and contribute to the success of our world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents, including a cover letter, work references, and photo.

Awards:

Swiss Location Awards "Switzerland's best meeting location"

World Travel Awards "Switzerland's Leading Luxury Hotel 2024"

World Spa Awards "World’s, Europe’s & Switzerland’s Best Hotel Spa 2024"

LHW Membership Awards "Remarkable Experience Award 2023"

Great Place To Work 2025

The New York Times’ "52 Places to Go in 2018"

Travel + Leisure "500 List 2021"

Handelszeitung "Best Employer in the Hospitality Sector 2023"

Falstaff Magazine "Best Hotel in Switzerland - No. 1"

Wine Spectator 2024 "Best Award of Excellence"

Swiss Bar Awards "Best Hotel Bar"

BÜRGENSTOCK HOTELS AG

Sabine Heinrich

Junior HR Business Partner

Bürgenstock 30

6363 Obbürgen

Phone +41 41 612 60 74