Head of Service "ELISA – Bistro & Terrace" (m/f/d)

Publication date:04 December 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Brienz BE

Job summary

Welcome to Grandhotel Giessbach, a magical place! Experience a unique opportunity in a vibrant work environment.

Tasks

Coordinate exceptional dining experiences for our guests.
Manage reservations and table assignments with precision.
Lead a dynamic service team with enthusiasm and support.

Skills

Experienced in fine dining or hospitality, with leadership skills.
Strong knowledge of wines and beverages is essential.
Fluent in German and English, additional languages are a plus.

Is this helpful?

About the job

Welcome to the Grandhotel Giessbach – A place that enchants

Nestled in a nature park, with the majestic waterfall and breathtaking views of Lake Brienz, the Grandhotel Giessbach stands for lived hospitality and a forward-looking, sustainable working environment. Here you have the daily chance to embody the philosophy of our house and achieve extraordinary things together as a team.

With around 100 dedicated employees, we ensure the well-being of our guests in the high season in 75 charming rooms, two first-class restaurants (1 restaurant with 14 Gault Millau points & green Michelin star) with 140 and 40 seats, a terrace restaurant with 150 seats, a magnificent Belle Epoque hall for up to 170 people, two seminar rooms, and an elegant bar.

Our guests mainly come from Switzerland, but international travelers also find their temporary home with us.

Appreciation for people, animals, and nature shapes our actions. Passion and enthusiasm drive us, while the products from our own garden are our creative inspiration.

Giessbach is a place of power with positive energy, an open working atmosphere, and a transparent corporate culture – a place that inspires and invites you to linger.

Experience the magic of Giessbach – daily.

We look forward to welcoming you as

Head of Service «ELISA – Bistro & Terrace» (m/f/d)

100% fixed-term or permanent from March 23, 2026, or by arrangement!

What awaits you with us.

You play a central role in the gastronomic experience of our guests and coordinate the smooth service process in "Elisa – Bistro & Terrace" as a host. You keep a cool head even during busy guest times and enthusiastically carry our philosophy as well as our empathetic leadership culture.

Your main tasks include, among others:

Managing reservations and table assignments
Ensuring communication between kitchen and service
Leading the service team of about 5 employees with support from the Food & Beverage management
Independently and professionally handling guest inquiries, special requests, and feedback

With your eye for the big picture, you value teamwork just like we do and support your colleagues with high motivation. As part of our team, you passionately contribute your additional skills to other tasks.

What you bring with you

Certified restaurant specialist EFZ or several years of professional experience in upscale service
First leadership experience in similar positions or strong motivation for professional development
Modern leadership personality with a clear and empathetic leadership philosophy and lived "hands-on" mentality
Extensive wine knowledge
Good German and English skills, additional languages are an advantage
Upbeat personality with passion for the profession in all its facets

Because you are important to us:

Our experienced employee team is the core of our success. A respectful interaction, recognition, and appreciation shape the cohesion of our Giessbach family.

As an employee, you benefit from the following perks:

Newly renovated team hotel (including team bar) 3 minutes walk from the hotel
Access to our natural pool for daily refreshment
Company holidays over Christmas & New Year for permanent employees
Weekly professionally supervised CrossFit training, yoga, Zumba
50% discount in all F&B outlets for you and five guests
A free trial night in one of our hotel rooms for two people including breakfast
Nostalgia pass for our employees: Free 1st class travel on the entire Lake Brienz and Lake Thun, free ride on the Brienzer Rothorn, free admission to the Ballenberg open-air museum as well as free guided tours & access to the woodcarving school in Brienz
Family & Friends discount on overnight stays including nostalgia pass
Special conditions when booking one of our many partner hotels
Guaranteed comprehensive onboarding & regular training
Support for professional development
Free parking for all employees
Free use of the hotel shuttle