(Junior) Product Operations Specialist 80-100% (f/m/x)

About the job

About us

comparis.ch is the leading comparison platform in Switzerland. For over 25 years, we have been comparing rates and services from, among others, health insurance companies, insurers, banks, and telecom providers, and we offer the largest Swiss online marketplaces for real estate and cars. With comprehensive comparisons, we create transparency and help our users make the right decisions for them. With over 80 million visitors per year, we are one of the most used websites in Switzerland. Nine out of ten people know us as THE independent comparison platform in Switzerland.

Now that we have covered the company part, let's get to the point: We need your support! 

What you will do

• Active participation in shaping an innovative digital platform within an interdisciplinary team
• Building, documenting, and optimizing internal processes & workflows along the product lifecycle
• Collecting and analyzing KPIs and user feedback as well as deriving recommendations for action to optimize products and processes (reporting, dashboards)
• Supporting the introduction of new features (testing, QA, feedback loops)
• Creating guidelines and knowledge documentation in Confluence
• Close collaboration with product and account management to continuously optimize the customer experience.
• Independent handling of customer inquiries, if necessary in close coordination with the responsible specialist departments.

About us

What you will do

Your new team

Must haves

Nice to haves

What we expect from you

• First experience in Product Operations, Business Operations, Customer Success, or Account Management – preferably in a digital environment
• Strong process and analytical understanding as well as enthusiasm for structuring and improving complex workflows.
• Very good knowledge of MS Office; experience with BI tools (e.g., Tableau) is a plus
• Experience with Confluence, Jira, or similar tools
• Technical affinity and openness to familiarize yourself with new systems (CRM, ticketing, automations)
• Analytical thinking skills and the ability to clearly prepare complex topics.
• Strong communication skills, team-oriented, and independent working style
• Very good German skills, English is an advantage

What you bring with you

What we expect from you

Your new team

Our Benefits

Our Benefits

In return, here is what you can expect from us

At Comparis, we believe that we achieve the best results through the responsible actions of all employees. We foster a culture of transparency, mutual respect, and trust. We live lifelong learning, try out many new things, and continuously develop ourselves as individuals and as a team. Additionally, you can expect flat hierarchies, a lot of autonomy and creative freedom, as well as a competent and motivated team that advises, supports you in your work, and makes it easy for you to exceed yourself. Last but not least, we offer flexible working hours with the possibility to work remotely and the option to take unpaid leave.

In return, here is what you can expect from us

Convinced?

Then don't hesitate and apply for our position today. If you have any questions, Daphne, our People Management Leader, will be happy to assist you. We look forward to your application!

Note for recruiters: For this position, we only consider direct applications.

Have we triggered your interest?

Any general questions?