Stadt Winterthur
Winterthur
13 hours ago
Customer Advisor (70%); Elderly and Care
- 26 February 2026
- 70%
- Permanent position
- Winterthur
Job summary
Join our team in Winterthur to support residents and families. This role offers a dynamic work environment with growth opportunities.
Tasks
- Manage resident admissions and discharges efficiently and effectively.
- Serve as the main contact for residents and their relatives.
- Conduct tours and provide information to prospective residents.
Skills
- Degree in social work or nursing, with case management experience.
- Strong customer service and flexibility to work with various age groups.
- Proficient in MS Office and care management software.
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About the job
Customer consulting is an important central specialist office for advising residents and their relatives on the topics of living and life in our five senior centers of Elderly and Care, City of Winterthur. To complement our 4-person team, we are looking for a dynamic and flexible personality from March 1, 2026, or by arrangement for this area.Your Tasks
- Responsibility for admissions and discharges (including contracts) within the framework of the most economical bed occupancy possible, in cooperation with residential consulting
- Contact person for residents, relatives, and representatives for various concerns
- Providing information to interested parties and conducting tours
- Participation in interprofessional meetings and site discussions
- Monitoring the monthly dunning process
Your Profile
- Degree as a social worker (HF/FH, Bachelor) or nursing professional (HF/FH), case management
- Knowledge of the Swiss healthcare system and social insurances is an advantage
- Strong customer and service orientation as well as high resilience and flexibility to work in various senior centers
- Willingness to actively participate in a learning and change process
- Confident handling of IT tools (MS Office, Care Coach, Lobos, etc.)
What We Offer
- Secure jobs and attractive salaries
- Informal "Du" culture across all levels
- Extensive training opportunities and development possibilities
- Diverse offerings in the area of health promotion
- Preferential conditions with various providers
- 5 – 6 weeks of vacation
- Further benefits can be found on our website
https://stadt.winterthur.ch/themen/arbeiten-fuer-winterthur
Contact
Your questions about the position will be gladly answered by Melanie Nille, Head of Customer Consulting, phone 052 267 42 10 Want to learn more? https://stadt.winterthur.ch/gemeinde/verwaltung/soziales/alter-und-pflegeWe look forward to your online application.
