TEAM LEAD FIELD SERVICE MANAGEMENT 100%

ProXES successfully unites three leading process technology brands under one roof: FrymaKoruma, Stephan, and Terlet. Together, ProXES combines innovative and long-standing expert knowledge as a manufacturer of machines, systems, as well as process lines and solutions in the food, pharmaceutical, cosmetics, and chemical industries. Together, we represent nearly 250 years of cutting-edge technology, experience, and innovation. With our own branches in the USA, Asia, France, Great Britain, Belgium, Poland, and Russia, we have been internationally well established for many years. Highly qualified employees are the guarantee of our success.
www.proxes.com

To strengthen our customer service, we are looking for a committed and strong leadership personality as Team Lead Field Service Management. In this key role, YOU WILL take over the technical and organizational leadership of our international Field Service team and contribute significantly to the further development of our service business.

TEAM LEAD FIELD SERVICE MANAGEMENT 100%

ProXES successfully unites three leading process technology brands under one roof: FrymaKoruma, Stephan, and Terlet. Together, ProXES combines innovative and long-standing expert knowledge as a manufacturer of machines, systems, as well as process lines and solutions in the food, pharmaceutical, cosmetics, and chemical industries. Together, we represent nearly 250 years of cutting-edge technology, experience, and innovation. With our own branches in the USA, Asia, France, Great Britain, Belgium, Poland, and Russia, we have been internationally well established for many years. Highly qualified employees are the guarantee of our success.
www.proxes.com

To strengthen our customer service, we are looking for a committed and strong leadership personality as Team Lead Field Service Management. In this key role, YOU WILL take over the technical and organizational leadership of our international Field Service team and contribute significantly to the further development of our service business.

Your Profile:

• Technical/commercial basic training
• At least 5 years of leadership experience in the service sector
• Experience in machine or plant engineering is an advantage
• Technical understanding as well as commercial know-how
• Customer-oriented, solution-oriented, and assertive
• Very good German and English skills
• Strong communication skills and willingness to travel

Your Tasks:

• Leadership and further development of the Field Service team according to ProXES Leadership Standards
• Budget responsibility for the Field Service area
• Creation, maintenance, and analysis of service dashboards, reports, and KPIs
• Further development of the service brand and support of strategic service initiatives
• Ensuring technical knowledge transfer
• Deployment planning, control, and optimization of daily field service operations
• Responsibility for efficient service processes and their continuous improvement
• Maintenance and quality assurance of relevant systems (ERP, service tools, tickets)
• Reporting of central KPIs, budget data, and customer feedback
• Responsibility for on-site service orders and coordination of commissioning
• Active sales of service offerings and support of selected key accounts
• Promotion of cross-departmental collaboration

We Offer:

• A secure and future-oriented workplace in an international corporate environment
• Performance-based compensation
• Flexible working hours and home office options
• An open, professional, and dynamic corporate culture

Apply online including salary expectations and notice period via our application portal: