Customer Value Center Agent (m/f/d) 50-100%

Swiss Bankers is an internationally oriented financial service provider with locations in the cantons of Bern and Zurich as well as in Liechtenstein, Vaduz. Since January 2025, the bank has been owned by Hypothekarbank Lenzburg AG. Swiss Bankers is a leader in the development, distribution, and processing of innovative, deposit-based payment products and offers solutions for cashless, globally secure payments. Together with Hypothekarbank Lenzburg, Swiss Bankers aims to expand its offerings in the areas of payments and financing as well as embedded finance in the coming years. Swiss Bankers has pioneered in Switzerland and enables mobile payment with Apple Pay, Samsung Pay, Google Pay, and wearables such as Garmin, Swatch, and Fitbit. Furthermore, Swiss Bankers is the first provider in Switzerland to offer a card-based and account-independent peer-to-peer money transfer service from Switzerland to numerous countries via app. The company was founded in 1975 and became known through travelers cheques. Today, all Swiss Bankers cards are very popular and can be obtained depending on the product directly at www.swissbankers.ch or from over 200 sales partners.

To support our team in Grosshöchstetten, we are looking for a communicative personality starting immediately as

Customer Value Center Agent (m/f/d), 50-100%

Are you a friendly, customer-oriented person who enjoys using your language skills? Do you feel at home in the digital world and are ready for the next step in your career? Then contact us or apply online with us right away.

• You are the voice for our customers – by phone or in writing, in German, Italian, English, or French (depending on language skills).
• You support our customers in using the Swiss Bankers app – ensuring that banking remains simple.
• You handle internal and external concerns directly in our systems and ensure everything runs smoothly.
• You coordinate with 2nd level or back office by creating support requests when things get more complex.

Professional

• Very good German skills in spoken and written form (mandatory)
• Italian and French skills highly desired and English an advantage
• Completed basic training as well as experience in customer contact or service environment

• Confident handling of digital applications

  Personal

• You remain calm and structured even when multiple requests come in simultaneously
• You listen, ask the right questions, and explain clearly
• You work reliably, precisely, and take responsibility for your cases
• You contribute constructively to the team
• You treat customers and colleagues with respect

• Varied activity in an established company
• Modern work tools and clearly defined processes
• Careful onboarding and professional support in everyday work
• Predictable working hours and a respectful working environment
• Possibility to work from home
• Collegial team with open, respectful interaction
• Workplace in Grosshöchstetten with parking available on site; public transport access possible

Lea Stadler, HR Business Partner, is happy to provide further information at phone 031 710 11 55.

If you feel addressed, please send us your complete application documents including cover letter, CV, work certificates, and certificates via our online application tool.

Website: www.swissbankers.ch

Workplace: Kramgasse 4, 3506 Grosshöchstetten