Business Fulfillment Specialist

About the job

Zurich Instruments is a technology leader in advanced test and measurement instruments and in control electronics for quantum computing. Our products are used in many challenging research fields by scientists all over the world and by leading high-tech companies world wide. We help advance science and build the next generation of quantum computers.

Our US Team in Boston is looking for a professional in business fulfillment and order management who oversees and optimizes all aspects of inbound and outbound order flow, from our HQ to end-customer, across a complex international network.

We offer a diverse work environment with an open and transparent company culture where personal development forms the basis of our success. We thrive on cooperation and support distributed decision-making that allows everyone to take responsibility and generate substantial impact from the start and on many levels.

Now is a great time to join the team.

We look forward to receiving your resume and motivation letter.

Your responsibilities

• End-to-End Order Management - Oversee and optimize inbound/outbound flows from HQ to end customers
• Partner with HQ Business Fulfillment Team, US Sales/Marketing, Accounting, and Operations to align processes and resolve issues
• Coordinate inbound shipments, warehouse logistics, and direct-to-customer dispatch with accuracy and timeliness
• Manage RFP/RFQ intake, inventory checks, PO/quote creation, and basic bookkeeping in support of Sales
• Serve as point of contact for fulfillment issues and product returns (RMAs); drive fast, coordinated resolution with customer-facing teams
• Execute and refine shipping strategies to improve speed, reliability, and cost-effectiveness
• Track fulfillment KPIs; deliver clear, data-driven updates and recommendations to senior leadership

Your profile

• Several years' experience in order processing, import, export and customs administration
• Experience in managing RFP/RFQ intake and PO/quote creation
• Autonomy and problem-solving skills are essential for this position
• Very good organizational skills with a good sense of prioritization and high attention to detail
• Excellent communication skills in English, suitable for high-quality customer interaction
• Team player with proactive attitude
• Good Excel skills and reporting know how
• Familiarity with accounting software like QuickBooks