Head of Clinic Administration

Our Clinic for Sleep Medicine (KSM) in Lucerne is a specialized facility for the interdisciplinary care of patients with sleep disorders. Our goal: sustainable help for restful sleep and improved quality of life. With a wide range of treatments and our multiprofessional team, we offer evidence-based medicine at the highest level and care for our patients on an outpatient and online basis.

Your tasks

• Leadership & Organization: You lead the clinic administration team including time tracking, recruitment, and employee interviews, organize team meetings, and actively support daily business.

• Scheduling: You ensure optimal utilization of the sleep laboratory, diagnostics, and specialist team and are responsible for annual planning as well as managing electronic calendars. You also monitor appointments, instructions, and directives.

• Quality, Process & Project Management: You develop and implement quality standards, optimize workflows, design new processes, and initiate as well as successfully implement projects.

• Coordination, Communication & Complaint Management: You coordinate interdisciplinary collaboration internally and externally, ensure smooth communication, and handle complaints professionally and solution-oriented.
• Billing & Accounting: You take on tasks in accounting and billing-related administration.
• KIS Administration: As KIS administrator, you are responsible for all activities related to data entry, programming, and optimization of the KIS.

Your profile

• Education: Completed commercial training or medical practice assistant (MPA)
• Experience: You bring leadership experience and good PC user skills (MS Office products, handling clinical information systems). Experience in healthcare is desirable.
• Personality: You are characterized by teamwork, flexibility, and your interconnected thinking and convince with polished manners, target-group-appropriate communication, and an interest in sleep medicine.
• Languages: Very good German skills in spoken and written form, foreign languages are an advantage.

What we offer you

• Participation: Contribute actively in a modern working environment
• Inspiring and collegial working atmosphere: Work in a supportive, appreciative, and humorous team that is committed together to the best possible patient care
• Above-average social security benefits: Benefit from attractive social security benefits and comprehensive perks
• Training and further education: Generous cost participation in training and further education
• Discounts: Use discounts with various partners, such as wholesalers, car dealerships, pharmacies, as well as our membership with Benefit@work
• Free entry: Enjoy free entry and other discounts at the FORTYSEVEN wellness spa

For this position, we only consider applications submitted directly via our online tool!

Note for recruiters: No candidate dossiers or calls from recruiters desired.

Contact person

Tanja Kuster
Head of Clinic Administration
Email: tanja.kuster@zurzachcare.ch