Backoffice Sales Employee with Good French Skills

About the job

Loomis is one of the most successful players worldwide in national and international cash logistics in over 23 countries with around 25,000 employees. In the national market, Loomis offers comprehensive solutions in transport, cash processing, cash storage, and ATM business. Internationally, we provide comprehensive solutions for the global handling, transport, and storage of precious metals and foreign currencies.

In Switzerland, we have been the market leader in the industry for decades. Thanks to the commitment and skills of our 800+ employees, we can offer our customers tailored, efficient, and modern logistics solutions. We are also convinced that sustainable success is only possible through effective, productive, and value-based collaboration.

For our location in Kloten, we are looking immediately or by arrangement for a reliable and motivated person

Backoffice Sales Employee with Good French Skills 80-100% (m/f)

We offer

• Team spirit, passion, and a dynamic working environment
• Independent working style
• Comprehensive onboarding, including insight into the operational business
• Training and development opportunities
• Corporate benefits (employee offers)
• Mobile phone subscription
• Workplace 10 minutes from Zurich Airport

Your profile

• Commercial basic training or completed apprenticeship with commercial experience
• Enjoyment in dealing with customers as well as teamwork skills
• Good German and French skills are a requirement. Good Italian skills are an additional plus.
• High commitment and resilience including multitasking ability
• Affinity for numbers
• Impeccable reputation (no entries in criminal and debt registers, no ongoing proceedings)
• Networked thinking
• Good knowledge of CRM systems
• Confident handling of MS Office (especially Excel, Word, and Outlook)
• Analytical thinking and careful working style
• Organizational talent and ability to manage multiple tasks in parallel

Your tasks

• Timely response/completion of customer inquiries
• Correspondence with customers as well as internal departments

• Processing and follow-up of complaints
• Coordination of customer problem resolution with other departments

• Updating and maintaining customer databases
• Managing order and complaint data
• Integration of new customers

• Monitoring and analyzing service quality indicators
• Identifying improvement potentials in all areas

• Preparation of reports, statistics, and customer documents

Next steps