Self Service Platform Owner

Self Service Platform Owner

Johnson & Johnson is currently seeking a SELF SERVICE PLATFORM OWNER to join our TEAM located in Zug or other EMEA location.

At Johnson & Johnson , we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

 

Johnson & Johnson RDEX CS&S is recruiting for an Assisted Services Platform Owner, located in EMEA.

RDEX CS&S are a vibrant dynamic virtual team, accountable for managing the various satellite systems that support DELIVER Customer Services and our external customers.

CS&S are the regional owner of the Customer experience narrative, responsible for matching requirements to external and internal customer expectations. CS&S take the leadership of the capability roadmap to deliver the Customer Experience, including overview of project portfolio (budget, execution, status), and of the technology roadmap to support CS execution with objectives of increasing efficiency (eg. Automation, digitalization of activities, self-service etc) and customer experience (eg

portal, omnichannel).

The Self-Service Platform Owner will be specifically responsible for the JJCCP, Bookit and MyMediset and will have the opportunity to work across the region with Customer Services teams and JIT, as well as globally and externally to bring insights and opportunities to the JNJ EMEA MT organization. This includes the responsibility for being up-to-date about the latest trends on CS&S technologies of expertise, through active participation in events and consolidation of networks of industry professionals and recognized vendors.

In this role, the Platform Owner will have the opportunity to be exposed to the main strategic regional initiatives acting as a core team member in representation of the technologies in scope: a very exciting opportunity to broaden and strengthen knowledge, exposure and experience.

Key Responsibilities:

·     Accountability for technology roadmap, considering.

o   Global strategy

o   Regional strategy & prioritisation

o   External opportunities

o   Industry insights

·     Drive deployment across region (as required)

·     Drive continuous improvement and enhancement of technology ensuring MedTech EMEA is best in class in utilising the technical capabilities in the most effective ways.

·     Responsible for regional alignment, business cases and funding requests to support regional demand intake on new enhancements and capabilities.

·     Responsible for capacity planning for team

·     Ownership of regional community of practice to foster continuous training and adoption.