Service Center Employee 60%

«All children and young people grow up strengthened, confident and joyful - in a supportive environment and a society that enables participation.»

This is our vision and currently around 200 employees and over 1000 volunteers throughout Switzerland are committed to it with great dedication and passion. With our services such as the emergency number 147, parent letters, application trainings, media usage workshops and many more, we support children and young people as well as their parents daily.

In 2023, Pro Juventute introduced collegial leadership as an organizational form. Decisions are made in circles. Responsibility is distributed across roles instead of being concentrated with hierarchical superiors. We place great value on participation, leadership, communication, and transparency throughout the entire team.

Become our friendly voice in contact with donors. As a Service Center employee, you strengthen trust in Pro Juventute and thus make an important contribution to our services for children and young people in Switzerland. We look forward to your support!

• You are responsible for customer-oriented responses to all inquiries by phone, email, and postal mail
• You complete, clean, and manage donor data in our CRM (Salesforce)
• You receive praise and complaints and handle them professionally, customer-oriented, and in the best interest of Pro Juventute
• You ensure that our donors are thanked promptly for their donations
• You perform general administrative tasks, assist with office work as needed, and support various fundraising areas
• You share your expertise with trainees or interns supporting the Service Center
• You work closely with your colleague in the Service Center as well as the fundraising and shipping teams

• You have completed commercial training or an equivalent education/training
• German is your native language; you have good French and/or Italian skills
• You have proven professional experience in customer service and/or internal sales
• You enjoy customer contact and are highly service-oriented
• You can express yourself skillfully and have a pleasant telephone voice
• You have solid MS Office skills and ideally bring CRM experience (Salesforce)
• You are resilient, patient, and work carefully and independently
• You bring the flexibility to cover absences of your colleague in the Service Center

• Meaning in your daily work! Your work always has an impact, whether directly or indirectly, on the well-being of children and young people in Switzerland
• Highly motivated team that works together
• 40-hour workweek including generous mobile office arrangement
• Time to recharge: 6 weeks of vacation per year
• 5 paid training days (equivalent to 40 hours regardless of workload), which can be used freely
• 6 weeks paternity leave / 20 weeks maternity leave (from the 2nd year of service).