Customer Service Clerk 80-100% (m/f/d)
Mobility Genossenschaft
Rotkreuz
Key information
- Publication date:20 December 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Rotkreuz
Job summary
Join Mobility in Rotkreuz to shape the future of transportation. Enjoy a dynamic work environment and meaningful benefits.
Tasks
- Handle written customer inquiries in German, French, and English.
- Act as a liaison by coordinating customer feedback and incidents.
- Collaborate on cross-departmental projects to enhance processes.
Skills
- Completed commercial training with customer service experience.
- Excellent written skills in French and German, English a plus.
- Strong service orientation and customer-focused approach.
Is this helpful?
Workload: 80% - 100% / Location: Rotkreuz
What is important to you at work?
Co-creation? Self-fulfillment? Meaning? Balance? Challenge?
Co-creation? Self-fulfillment? Meaning? Balance? Challenge?
You get all this at Mobility. Because with us it’s not work, but: MORK – more than just work. As a pioneer of carsharing, we have experience with «changing the world». Do you want to help shape the traffic turnaround in Switzerland and the path of Mobility? Then apply for this versatile area of responsibility, where you can support our customers with written feedback, advice, and assistance and strengthen Mobility with your drive.
Your tasks
- You answer written customer inquiries (mainly by email and chat, and less frequently by letter or phone) on topics such as usage, invoices, or offers in German, French, and possibly English – always solution-oriented and with a clear focus on customer needs
- You take on a central role as an interface within Mobility by coordinating customer feedback and incidents and forwarding them to the appropriate departments
- You actively participate in cross-departmental projects and contribute to continuously improving processes and the customer experience
Your profile
- You have completed a commercial apprenticeship and already have experience in written customer correspondence and/or customer service
- Your very good written language skills in French (B2/C1) and German (C1) complete your profile – English skills are an additional advantage
- You have the ability to quickly familiarize yourself with cross-departmental topics and recognize complex contexts
- Your high service orientation and customer focus distinguish you and motivate you to always find the best solutions for our customers
"I look forward to the communicative collaboration with you as my counterpart, where we can exchange ideas and support each other. Customer enthusiasm will be tangible as our DNA for everyone."
Jeannette Bossart, 24h Service Center
Mobility as an employer
Characterized by appreciation and respect – that is Mobility as an employer. Our employees are our core competence, which we actively challenge and promote. We set high standards and support individually with targeted measures so that daily challenges can be handled independently and with commitment. Among other things, the unique corporate culture contributes to employees enjoying their work. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.
Characterized by appreciation and respect – that is Mobility as an employer. Our employees are our core competence, which we actively challenge and promote. We set high standards and support individually with targeted measures so that daily challenges can be handled independently and with commitment. Among other things, the unique corporate culture contributes to employees enjoying their work. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.
Excited and curious for more?
If you have any questions, I am happy to help.
Sabina Sager
If you have any questions, I am happy to help.
Sabina Sager
Human Resources
No applications from recruitment agencies will be accepted
