Head of Events Sales

Designed by Genevans and built for Genevans, the Hôtel Métropole — in operation since 1854 — is writing a new chapter in its rich history with the reinvention of its 102 rooms, its four conference spaces, the lobby, and its restaurants & bars. It is a member of the Preferred Hotels & Resorts network.

Located on the hotel’s 5th floor, the Met Rooftop offers breathtaking views of the lake, the Jet d’Eau, and the Old Town.

Set in the heart of one of the city’s most beautiful parks, the Restaurant–Hôtel du Parc des Eaux-Vives offers five rooms and two junior suites overlooking the lake, the park, or the tennis courts. The charming manor features a seasonal restaurant with a panoramic terrace.

The ground floor offers four modular private lounges. On the first floor, the space can be fully privatized and includes a meeting room, a lake-view terrace, and a bar.

Are you ready to lead by example, inspire your team, push boundaries, and redefine modern luxury hospitality across two iconic hotels on Geneva’s left bank?

Join us in creating an innovative and stimulating environment where employees and guests can connect, disconnect, or reconnect with what truly matters.

Joining our hotel means becoming part of a passionate team where every colleague contributes to service excellence and the satisfaction of our international guests.

We are recruiting a Head of Events Sales to join our Commercial Team, reporting directly to the Commercial Director and leading the Event Sales Team.

OVERALL JOB PURPOSE:

Create an innovative and stimulating environment where guests can connect, disconnect, or reconnect with what is important. You will do this by understanding our guests’ needs and providing a modern, attentive approach to luxury, while you ensure that each guest feels connected, fulfilled, and valued.

As a manager, you facilitate support across the organization as needed to ensure efficiency and continuous improvements, where we all deliver an authentic, personalized, and lasting impact on our guests, and colleagues acting as a role model, leading by example guided by our behaviors.

OVERVIEW OF THE POSITION:

The Head of Events sales oversees the commercial performance of the event department, ensuring optimization of sales, creating adapted experiences and offers and ensuring a perfect delivery of the events, at the Hôtel Métropole Genève and the Restaurant-Hôtel du Parc des Eaux-Vives. This includes corporate events, festive celebrations, product launches, weddings and more. He/She presents and delivers a yearly commercial strategy for the events and builds the budgets and forecasts.

KEY RESPONSIBILITIES:

Strategy & event development

• Define and manage the overall event strategy for both establishments
• Develop event revenue and optimize profitability
• Design tailor-made and distinctive event offerings
• Ensure consistent positioning while respecting the unique identity of each establishment
• Anticipate trends in luxury, premium MICE and exclusive experiences

High-end sales and customer relations

• Oversee prospecting, negotiation and contracting for major events
• Personally manage VIP customers, key accounts and premium agencies
• Develop a solid network of high-end partners
• Ensure high standards in customer relations, personalization and confidentiality

Operational excellence

• Oversee the planning, organization and execution of events at both sites.
• Ensure flawless, smooth execution in line with luxury standards.
• Coordinate closely with internal departments (F&B, Accommodation, Technical, Housekeeping, Security, Spa if applicable).
• Select and manage premium external service providers (caterers, set designers, audiovisual, entertainment)

Management & leadership

• Manage, structure and develop the skills of the events teams
• Harmonize working methods, processes and quality standards
• Set individual and collective objectives and support performance
• Embody demanding, caring and inspiring leadership

Financial management & reporting

• Develop and monitor event budgets for both establishments
• Manage profitability, margins and key performance indicators (KPIs)
• Set up regular reporting to senior management
• Ensure compliance with legal requirements, safety regulations and the group's quality standards

Team Development & Process Optimization

• Review and optimize systems, processes, and tools across departments for maximum efficiency.
• Foster cross-functional collaboration to ensure seamless guest experiences and consistent messaging.

General

• Apply all procedures and standards, and immediately apply continued improvements
• Apply and keep yourself updated on all health, safety and security standards
• Apply best sustainable practices according to the hotels’ standards
• Keep yourself updated on all offers, services and events at the hotels
• Keep yourself updated about what is going on in Geneva to share it
• Live and promote the values of the hotels
• Keep the modern image of the hotels and always protect their reputation (social media included)

KEY COMPETENCIES:

• Excellent command of sales and negotiation techniques.
• Strong ability to analyze figures and sales performance.
• Excellent command of luxury codes and premium customer experience.
• Natural leadership, organizational skills and ability to prioritize.
• Excellent interpersonal skills and keen sense of customer service.
• Ability to work in a demanding, result-oriented environment.
• Analytical and strategic thinker with strong business acumen and hands-on execution skills
• Fluent in French and English (other languages a plus).
• Team oriented
• Knowledge in the specific software used in event management, account managermen (Opera Cloud is a plus)

position framework:

Location: Geneva on property – 4 days/week in office expected. Hybrid work possible 1 day/week

You will carry out and embody our behaviors that define us:

I am committed:

• We perfectly embody the modern image of the hotel and we are proud to play the role of the Metropole host
• We take ownership of our guests, and we are empowered to take responsibility
• We accept changes positively and we adapt ourselves accordingly

I Share :

• We are creators of interactions, we connect, reconnect and allow our guests to disconnect
• We work together as a team of individuals, we are curious to discover each other

I Care :

• We have the freedom to please and we practice it

I am spontaneous :

• We know our job and hot to play with the Metropole codes
• We know how to create an impact and dare with relevance

Please submit your complete application exclusively through our website. If you do not hear from us within 30 days, please consider that your application has not been successful.