Employee/ -in Customer Service Center

Employee/-in Customer Service Center

Would you like to make an important contribution to patient welfare and medical progress? Are you ready to continuously improve what is established and implement new ideas? Then become part of our customer-oriented, motivated, and dedicated team of over 700 employees.

As an innovative Swiss family business in the field of laboratory medicine, we have been committed to improving prevention, diagnosis, and therapy since 1953 with pioneering spirit, dynamism, and passion. We operate throughout Switzerland and have various locations in all language regions of Switzerland in addition to our laboratory center at our headquarters in Allschwil.

For our Customer Service Center in Allschwil, we are looking for a service-oriented, friendly, and resilient person as an employee/-in Customer Service Center 80-100% immediately or by agreement.

• In this independent and demanding role, you will be the first point of contact for our customers.
• You will be responsible for optimal and solution-oriented support and processing of customer inquiries.
• As the business card of our company, you will be in daily contact with our customers and support them by phone and in writing with all inquiries.
• During your work, you will provide our customers with excellent service in three national languages.
• You will provide information about pre-analytics, results, and assist with the electronic ordering of analyses and orders in the v-shop.
• You will support our patients in using the My Viollier application.
• Sample pickups will be coordinated by you.
• Training in the medical or commercial field
• Several years of professional experience
• Experience in a call center is an advantage
• Very good German and French language skills, Italian and English skills are an advantage
• Good knowledge of MS Office (including Outlook, Word, and Excel)
• Active and committed participation in a dynamic team
• Flexibility and willingness to work irregular hours
• Customer-oriented thinking and acting
• Openness to new methods and techniques

Have we piqued your interest?

Then we look forward to your online application. If you have any questions, Simona Gutherz from Human Resources will be happy to assist you at +41 61 486 13 95.