Call Agent Debt Collection - all genders (80-100%)

About the job

What exactly you will do here:

• You are the first point of contact for customers with outstanding claims and competently support them by phone in inbound and outbound calls.
• You analyse the causes of payment arrears and develop individual and sustainable solutions together with our customers.
• You arrange suitable payment plans and help customers to stabilise their financial situation.
• You respond to general customer concerns professionally, solution-oriented and with a strong service mindset.
• You document customer conversations and contribute to efficient case processing.
  
  

This is how you fit well with us:

• Completed vocational training, ideally in a commercial environment or in a comparable role.
• You communicate confidently in German and French. Additional language skills are a plus.
• Enjoyment of telephone customer contact as well as strong communication and negotiation skills.
• High service orientation, empathy and the ability to act confidently even in demanding situations.
• Confident handling of MS Office as well as a strong digital affinity.

What you get out of it:

• 👍 Perhaps the most important thing upfront: A positive working atmosphere. We are truly different. Here we have tried to make this tangible for you.
• 🌎 Our success has many faces: Here, people from over 40 nations pull together. This makes us diverse and internationally shaped. Our employees also see this in an anonymous survey – thank you for your commitment – we are constantly improving.
• 🏳 Trial and Error: We not only appreciate it when you contribute and try something new, we also encourage it. Mistakes can happen, that is quite normal. We openly discuss them together and provide support to learn from them and develop further.

➡ More about our benefits? Click here .

3-2-1… ignition! Bring yourself and your experiences and ideas to us and let’s take off together. If you have any questions before applying, you are in good hands with Egzona Torres, People Coach – she knows the details.