Field Service Coordinator (a) 50% to 80%

Welcome to WILCO! With us, you can take your professional skills to a new level.

WILCO AG, based in Wohlen AG, is a globally leading company in mechanical and plant engineering. For over 50 years, we have been developing highly technical inspection machines for the pharmaceutical, biotech, medical, and packaging industries, which we export worldwide. As a successful company of the Bausch+Ströbel Group, we currently have around 160 employees.

Together with our international customers, we perfect the quality of their products. This makes people's lives safer - our customers use our intelligent inspection systems in the development and production of products with the highest quality standards. We are proud of that.

We want to continue to successfully place our innovations on the market, open up new markets, and expand and strengthen relationships with our customers.

This is exactly where you come in. With organizational skills, personal responsibility, and customer focus, you schedule the worldwide field service deployments for the maintenance of WILCO systems. In doing so, you lay an important foundation for professional customer relationships and satisfied service technicians. Become part of the WILCO family. We look forward to you and your positive, solution-oriented attitude!

Field Service Coordinator (a) 50-80%

Your passion...

for planning is used in coordinating worldwide maintenance, installation, and commissioning deployments of our service technicians.

• With clear communication and efficient processes, you take over the complete administrative handling of service deployments and ensure that all necessary documents are available.
• Regarding technical contexts, you are helped to schedule the appropriate service offerings, maintenance materials, and spare parts – including independently finding components in parts lists, fluid diagrams, or model drawings.
• For proactive organization, you are involved in planning and conducting pre- and post-meetings for the service deployments.
• You simplify the lives of service technicians by checking and processing reported working/travel times and expenses.
• You also help us improve and optimize existing processes. Your ideas and input are highly valued.
• For professional work with modern tools, you deepen your knowledge through careful training in our ERP and CRM systems (INFOR, Salesforce) as well as SAP Concur.

Your professionalism...

you have acquired through a technical or commercial basic education with a federal diploma (EFZ).

• You have applied and expanded this in practice (coordination or scheduling of technical service personnel, ideally in an international environment).
• You also inspire our customers, especially thanks to your very good communication skills and your sensitivity to the concerns of all parties involved.
• You preferably communicate in German and English (both spoken and written).
• You round off your profile with very good IT user skills. We will gladly train you in the company-specific tools (INFOR, SAP Concur).

What we offer you is...

a job that makes the world a little safer.

• An exciting, versatile role in a family-oriented Swiss "SME gem".
• Professional support from our motivated and cooperative WILCO team.

a secure, long-term oriented environment that looks forward to your ideas and new solutions.

Appreciation for your work, because we know what you do for us!

An employment contract with progressive conditions and a fair salary.

Rest in the form of at least 5 weeks of vacation and the option to purchase an additional week of vacation.

A flexible working time model with freedom and the possibility of voluntary remote work.

A financial contribution to sports activities, social events, and other attractive special conditions.

Good public transport connections and a free parking space.

Please note that applications will not be processed from December 22, 2025, to January 4, 2026.

Do you want to shape your future together with us?

Then click on "Apply Now" and we look forward to receiving your complete online application (CV, diplomas, work certificates).

Note to recruiters: We only accept direct applications from candidates.

Note on Diversity & Inclusion: The letter (a) after the job title inclusively stands for all people regardless of origin, age, gender, or any other personal characteristics. With this, we want to express that all people are welcome at WILCO AG if they meet the job profile.