Stadt Winterthur
Winterthur
8 hours ago
Team Leader: Phone and Mail (80%)
- Publication date:27 November 2025
- Workload:80%
- Contract type:Unlimited employment
- Place of work:Winterthur
About the job
The commercial support ensures that the administrative processes in social assistance and asylum social assistance function efficiently and reliably. As the team leader of the Phone & Mail team, you will take over the professional and operational management of this central area of responsibility from March 1 or by agreement. You are actively involved in day-to-day business and contribute significantly to the further development and optimization of the processes of the Social Services Winterthur through your commitment and strategic thinking.Your Tasks
- Personnel and professional management of a team with around six employees
- Operational work in the telephone switchboard, by receiving, answering, and triaging inquiries from our clients as well as external agencies
- Operational processing of incoming mail, including prioritization, organization, and allocation of physical and digital shipments according to the organization's responsibilities
- Organization, further development, and quality assurance of processes in the telephone switchboard and mail area
- Coordination of interfaces with other departments
Your Profile
- Commercial training and professional experience in a service-oriented administration with customer contact
- Initial leadership experience in a comparable function
- Professional handling of people in difficult situations, from different backgrounds and cultures
- High communication and service orientation, combined with empathy and confident written and oral appearance
- Strong organizational skills and enjoyment in structuring, prioritizing, and continuously improving processes
What We Offer
- Exciting, meaningful, and responsible work at the pulse of life
- Wide range of internal training for personal and professional development
- Central workplace in the heart of Winterthur
- An open, motivated, and committed team
- Further benefits can be found on our website
Contact
Your questions about the position will be gladly answered by Nadine Peverelli, Head of Commercial Support. Phone 052 267 20 12. Learn more? https://stadt.winterthur.ch/sozialediensteWe look forward to your online application.
