Onsite Service Engineer (Chromatography)

Work Schedule

Environmental Conditions

Job Description

When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.

Unity Lab Services, part of Thermo Fisher Scientific, provides critical on-site instrument services at customer locations. Our colleagues are passionate about improving customer experience and service operations efficiency.

Discover Impactful Work:

This is an excellent opportunity to start your career in our growing Field Service team and make a difference - you will receive comprehensive training from our colleagues to get you started with your development within Thermo Fisher Scientific.

We are seeking a Service Engineer for our onsite location in Bubendorf. The successful candidate will be responsible for the installation, preventive maintenance, instrument qualification, and solving of chromatographic devices (HPLC/IC).

Your Responsibilities:

• Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.
• Install our products from our diverse Chromatography portfolio, demonstrate instrument specification and guide customers on use (Familiarization)
• Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.
• Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.
• Analysis of instrument failures
• Supplies to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
• Performs all Service Activities in line with internal rules and customer regulations
• Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if vital, to solve critical tasks in the fastest way possible
• Follow our ethical business conduct guidance.
• Handle the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
• Optimize the own work schedule by coordinating with all the vital partners for service planning/scheduling (Dispatching function, Team Leader, others).

Your Qualifications:

• 2-3 years’ experience servicing of our Chromatography products or as a user
• Technical education or chemical background
• Proficient in German and good knowledge of English language
• Curiosity about analytical instruments, systems, applications, new products and technologies.
• Good hardware and software skills especially of Windows operating systems and applications as well as Microsoft Office package
• Strong problem solving skills
• Confirmed organizational skills with the ability to handle multiple tasks with different priorities
• Excellent inter-personal, self-motivational and negotiating skills
• Open to travel for training or special calls, international including all EMEA Territory and the US is required.
• Driving license

We offer competitive remuneration, annual incentive plan bonus, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

As an employer, Thermo Fisher Scientific is committed to equal opportunity and cultural minority support and does not discriminate based on ethnic origin, color, religion, gender, sexual orientation, gender identity, national origin, disability, or legally protected status.

Interested? Then apply online http://jobs.thermofisher.com with the usual documents (up to a maximum of 2 MB)