Sanitas Krankenversicherung
Winterthur
3 weeks ago
Customer Advisor (m/f/d),<br/>80-100 %, Winterthur / hybrid
- 14 January 2026
- 80 – 100%
- Permanent position
- Winterthur
Job summary
Join our friendly team dedicated to customer service excellence. Enjoy a supportive work environment with great benefits.
Tasks
- Handle customer inquiries professionally via phone and digital channels.
- Create tailored offers for new and existing customers efficiently.
- Manage insurance and contract data alongside other administrative tasks.
Skills
- You have a vocational training or diploma, and fluency in German.
- Strong communication skills, both verbal and written, are essential.
- Ability to stay calm and organized in challenging situations.
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About the job
What you achieve:
- Friendly and competent handling of our customers' telephone inquiries
- Creating tailored offers for both new and existing customers
- Individual correspondence with customers via email and chat as well as using letter templates
- Processing insured and contract data as well as other administrative tasks
- Continuously deepening your health insurance knowledge and expanding your advisory skills
Why you succeed:
- You have completed vocational training or have a high school diploma
- You communicate fluently in German, both spoken and written; any additional language is a plus
- You have the VBV training (Health Insurance Module) or are willing to complete it
- You enjoy communicating professionally by phone and via digital channels, where advice and sales go hand in hand
- You keep an overview and stay calm even in challenging situations
Our progressive working conditions include, among others:
- Flexible annual working time model with at least 5 weeks of vacation
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Supportive training program and diverse career opportunities: sanitas.com/kundenberatung
