Pistor AG
Zürich
10 hours ago
Customer Advisor: Customer Service Direct Bank
- 10 February 2026
- 100%
- Permanent position
- Zürich
About the job
80% - 100% | Direct Bank / Service Center | Zurich | Entry-level, Experienced
The direct bank private customers of Zürcher Kantonalbank are responsible for 630,000 customers and offer them the best solutions through excellent advice and dedicated support. Our nearly 80-member department is the first telephone contact point for all financial concerns of our private customers.
Potential approaches are your personal strength and you want to help shape the positive image of Zürcher Kantonalbank together with us? Then we look forward to meeting you.
Potential approaches are your personal strength and you want to help shape the positive image of Zürcher Kantonalbank together with us? Then we look forward to meeting you.
Your tasks
- Telephone advice to our customers on all services and basic banking products
- Systematic exploration of needs and exploitation of customer potentials
- Identifying optimizations in processes and services as well as triaging to the appropriate specialist departments
- Taking care of our customers with great dedication and passion
- Daily demonstration of empathy and friendliness
Your profile
- Completed commercial training
- Experience in (telephone) customer consulting
- You have the ability to recognize customer potentials and enjoy proactively finding suitable solutions
- Technical affinity as well as pronounced multitasking skills characterize you
- Excellent oral and written communication skills in German
- Foreign languages in Italian, French or Spanish are an advantage
Our offer
- Mutual support and team spirit are highly valued by us
- Central workplace location (Hardbrücke train station) in the lively District 5 with very good transport connections and the possibility to work from home
- Your career is important to us as an employer, which is why we support and accompany you on your path
- Various events and internal networks offer you the opportunity to network quickly
- Unique overall package with attractive base salary, variable compensation and diverse additional benefits (such as public transport, sports, childcare, health insurance, and much more)
Jasmin Flammer
is happy to help you.
Phone: 044 292 30 39
is happy to help you.
Phone: 044 292 30 39
