CX & Digital Manager (m/f/d)

Can you turn digital strategy into consumer impact?

We’re hiring a CX & Digital Manager (m/f/d) to shape engagement and campaign excellence.

Position:

As a CX & Digital Manager (m/f/d) you will take on exciting and responsible tasks in the following areas:

Digital Ecosystem Leadership:

• Own and evolve a strategic pillar of our digital ecosystem
• Design best-in-class consumer engagement strategies using eCRM tools
• Lead digital product development and innovation

Campaign Excellence:

• Define and execute communication and activation strategies
• Collaborate cross-functionally to ensure flawless execution across all touchpoints
• Align online and offline experiences for consistent brand presence
• Manage campaign content creation, agency coordination, and internal communications
• Measure performance and deliver post-campaign insights

Requirements:

• Bachelor’s or Master’s degree
• Minimum 3 years of experience in FMCG marketing, with a strong digital focus
• Proven track record in project management
• Fluency in English; German and French are a plus
• Advanced skills in Microsoft Office tools

What to expect:

Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.