Solothurn
3 days ago
Customer Advisor Customer Service Bank Inbound (m/f) | Solothurn | 80-100%
- Publication date:22 November 2025
- Workload:80 – 100%
- Place of work:Solothurn
Job summary
Join Baloise as a voice for customers in banking services. Enjoy a supportive work environment with growth opportunities.
Tasks
- Handle customer inquiries via phone and email.
- Provide personalized advice on banking products.
- Assist with technical support for digital services.
Skills
- Commercial training in banking or equivalent experience.
- Strong communication skills in German and French.
- Customer-oriented with a technical flair.
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About the job
- Become the voice of Baloise and take care of a variety of customer concerns around our banking services.
- Support our customer advisors in their tasks in the areas of payments, savings, and retirement planning.
- You speak and negotiate in German as well as in French.
- You are passionate and love customer contact through various communication channels such as call center, email, messenger.
- Take advantage of the diverse development opportunities we offer you.
Baloise is characterized by a unique culture. People are at the center with us. We believe in the value of trust, respect, and integrity. Our culture promotes innovation and collaboration, and we are proud of an environment where you can develop and contribute your ideas.
Your tasks:
- You handle telephone and written inquiries from our customers
- You ensure needs assessment and personally advise on our basic products in the areas of payments, savings, and retirement planning
- You comprehensively support our customers, recognize their potential, and internally refer them to other business areas
- You provide telephone support for technical issues related to our digital services
Is communication your passion? Do you want to inspire people and make them feel well taken care of? Then become the voice of Baloise! Whether by phone, email, or messenger – you are there when our customers need us and make the difference.
What you bring:
- Commercial basic training in the banking sector or as a lateral entry option with completed vocational training in the service sector
- Enjoyment of customer contact and strong oral as well as written communication skills in German and French (at least level B2)
- High service orientation and technical flair
We don’t want long texts – we want to experience you live! Send us a voice message and show us how you sound. French is part of it, so bring your skills directly. Upload your message online – and you’re in the running!
